Telecom billing solutions are expected to be a major driving force for telecom businesses. Almost every operator is selling similar services to its subscribers and the difference is often created by not what the services are but how they are delivered. Small gestures like discounts, transparency, self-care option, better customer experience etc. can make huge difference in attracting customers. While the bigger players in the market have the finances to implement their very own telecom operation and billing systems, it is the smaller MVNOs who find it tough to innovate their services. Oftentimes, they are restricted by the telecom billing software solution that they are using.
Why Telecom Billing Software Is So Important?
Telecom billing software limits the entire scope of what you can do innovatively as a telecom operator. The best software solutions receive constant updates. They are always in sync with new technical specifications (e.g., the ones laid by 3GPP) and compliances created by regulatory bodies (e.g., Federal Communications Commission in the US).
Any laxity in adhering to the new updates or compliances can have a major bearing on the results that you get. The success mantra for telecom operators like MVNOs is to find telecommunications billing software solutions that are cost-effective and multi-faceted in terms of features.
Choose API-Powered Telecom Billing Solutions for Staying Abreast of Changes
Application Program Interface (API) is an integral part of modern-day telecom software solutions. Whether it is about managing the point of sale or various B/OSS functionalities or revenue assurance; APIs allow telcos to be always one-step ahead. Nowadays, you can access cutting-edge APIs well after purchasing a telecom billing solution. These APIs are tailor-made to fulfill specific functional requirements. For example, you can venture into a new vendor partnership or integrate a completely new database such as NLAD in a matter of seconds.
Not only APIs are functional, but if they are intuitively designed, they offer greater control over services for non-technical operators. If an MVNO entrepreneur is not very tech-savvy, it can use billing support systems such as the ones provided by Telgoo5 for simplifying work. You can combine multiple services in different bundles, configure discounts and expedite monetization in a few easy steps.
Telgoo5 is one of the top-most vendors in the telecom domain that serves the specific requirements of MNOs, MVNOs and MVNEs. Apart from being excellent at service delivery, it also offers round-the-clock customer support to help you during your time of need.
Telecommunications billing software solutions are vital for the performance of day-to-day telecom operations.
A quality software solution can help you monetize services better and perform consolidated billing for all services in a single invoice.
The software that you use should adhere to the 3GPP recommendations and conform to the standard telecom billing system architecture.Telecom Billing Software's Essential VirtuesBelow are some telecom billing software's essential virtues, which are very much needed by an MVNO in 2021:Accurate Credit ImplementationCustomers don’t want to pay a penny extra.
To ensure that they get accurately charged you need an Online Charging System (OCS) that can perform reliable charging of every service.Convergent BillingAs you might be selling more than one service, you need to perform convergent billing so that all charges incurred by the customers can be reflected on a single invoice.Support and Scalability for Modern TechnologiesBoth 5G and IoT are massive technologies that require appropriate support and scalability.
With a quality billing software, you can monetize 5G network slicing plans and reach out to more customers.
For IoT, you need highly secure connections that are invulnerable to hack attacks.At Telgoo5, we offer a wide range of telecom solutions that are catered to meet the pressing requirements of today’s MVNOs.
Again, these segments have their sub-sections.
It would be best if you considered the diverse and global learning needs of your employees.
Some of these challenges include improving talent retention, delivering new products and services, and boosting the market share.
Let us now understand some of the issues faced by the telecom industry when it comes to learning and development.Delivering real-time, contextualised, and personalised learning support to employees:Since the telecom industry is constantly evolving with innovations and technologies, corporate training platform needs to equip employees with real-time knowledge they can apply on the job.
The diverse needs of the industry’s global workforce require that the learning sessions are also highly customised as per individual requirements.Encouraging self-development:The modern employee aims toward self-development, and this behavioural trend applies to the telecom industry as well.
Although technology plays an essential role in disseminating knowledge, it is content that makes the difference.Building effective programs with the understanding that “One size does not fit all”:Here, again, we need to consider the concept of personalised training modules.
Artificial Intelligence in telecom is being transformed in various ways by technology.
The European Union’s 5G action plan includes continuous 5G coverage for railways and major highways by 2025.
This change requires telecoms to interact with governments and enterprise customers and change their sales strategy to help consumers utilize 5G power.Also Read: Vodafone case studyArtificial Intelligence (AI)Telecommunications is one of the industries that use artificial intelligence in many aspects of business today.
This helps to ensure shorter downtime for the network.
Although there is still much to know about the IoT transformation for telecoms, there is little doubt that it will be disruptive to the industry.Big DataIt is undeniable that telecommunication companies are collecting and producing wireless data — mobile devices and apps, wearables, and more — in the 2020s — but companies that use it for their competitive advantage will survive.
The telecommunication industry has the highest adoption rate for RPA technology because it seems to be doing well.
Unified Communications is a service led solution that caters to modern ways of working, by bring all your communications tool under one simple manageable platform, so that your business is able to develop faster and smarter operations.
