With the recent lockdown, technology has already made a space in most business operations.
In this scenario, it is evident that software implementation is pulling off almost every task in the office quicker and more efficiently.According to Financial Express, the Indian SaaS market is likely to reach $13-15 billion mark by 2025 from $2.5 billion in 2019.
Some of the credit for this exponential growth can be given to the low hiring costs and readily available talent pool of engineers & customer service reps. A positive addition to this can be an increasing slew of investments in technology.
Let me tell you, the CRM market is worth $44.64 billion today and shows no signs of slowing down.
Experts have predicted that by 2025, the CRM market may touch the $80 billion mark, almost double than today’s CRM industry revenue.
Here are some statistics that can better explain the reason.65%of professionals adopted CRM because of its ease of use.27% of professionals chose CRM for scheduling management.18% of professionals use CRM for its data snapshot capability.2% of businesses find CRM impactful on their bottom line.After implementing CRM, many professionals have realized that there has always been an invisible interstice in their business process, which has been filled by CRM now.