COVID-19 Impact Analysis on Cloud-based Contact Center Market report published by Value Market Research provides a detailed market analysis comprising market size, share, value, growth and trends for the period 2019-2027. The report encompasses data regarding market share and recent developments by key players. Moreover, this market report also covers regional and country markets in detail.
The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the Cloud-based Contact Center include Genesys, NICE, Vonage, Five9, Cisco, Talkdesk, 8x8, Avaya, Content Guru, Serenova, RingCentral, Aspect Software, 3CLogic, Enghouse Interactive, Ameyo, Vocalcom, Evolve IP, Twilio, Pypestream, Sentiment Machines, TechSee, AirCall, JustCall, Nubitel, NeoDove, Dialer360, Servetel, and Rulai.. This section includes a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.
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Market Segmentation
The broad Cloud-based Contact Center has been sub-grouped into the Component, Deployment Mode, Organization Size, Industries and Region. The report studies these subsets with respect to the geographical segmentation. The strategists can gain a detailed insight and devise appropriate strategies to target specific market. This detail will lead to a focused approach leading to identification of better opportunities.
By Component
- Solutions
- Services
- By Deployment Model
- Public Cloud
- Private Cloud
By Organization Size
- Small and Medium-sized Enterprises (SMEs)
- Large Enterprises
By Industries
- BFSI
- Telecommunications
- IT and ITeS
- Government and Public Sector
- Retail and Consumer Goods
- Manufacturing
- Energy and Utilities
- Media and Entertainment
- Healthcare and Life Sciences
- Others (travel and hospitality, transportation and logistics, and education)
By Region
- North America
- Europe
- Asia Pacific
- Latin America
- Middle East and Africa
Browse Global Cloud-based Contact Center Research Report with detailed TOC at https://www.valuemarketresearch.com/report/cloud-based-contact-center-market
Regional Analysis
Furthermore, the report comprises of the geographical segmentation which mainly focuses on current and forecast demand for Cloud-based Contact Center in North America, Europe, Asia Pacific, Latin America, and Middle East & Africa. The report further focuses on demand for individual application segments in all the regions.
Table Of Content
- Preface
- Executive Summary
- Mining Automation – Industry Analysis
- Value Chain Analysis
- Impact Analysis Of Covid-19 Outbreak
- Global Cloud-based Contact Center Analysis By Component
- Global Cloud-based Contact Center Analysis By Deployment Mode
- Global Cloud-based Contact Center Analysis By Organization Size
- Global Cloud-based Contact Center Analysis By Industries
- Global Cloud-based Contact Center Analysis By Region
- Global Cloud-based Contact Center Analysis By Geography
- Competitive Landscape Of The Cloud-based Contact Center Companies
- Company Profiles Of Cloud-based Contact Center Industry
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According to a research report "Cloud-based Contact Center Market by Component (Solutions and Services), Deployment Model (Public Cloud and Private Cloud), Organization Size, Industry (BFSI, Telecommunications, and Retail and Consumer Goods), and Region - Global Forecast to 2025", published by MarketsandMarkets, the global cloud-based contact center market size is expected to grow at a Compound Annual Growth Rate (CAGR) of 25.8% during the forecast period, to reach USD 36.1 billion by 2025 from USD 11.5 billion in 2020.
The increase in the need to improve consumer experience and the rise in the number of enterprises harnessing the benefits of contact center have propelled the adoption of cloud-based contact center solutions.
Cloud-based contact center offerings provide cost-effective contact center solutions for Small and Medium-sized Enterprises (SMEs).
This is expected to further fuel the demand for these solutions among the end-users.Download PDF Brochure @ https://www.marketsandmarkets.com/pdfdownloadNew.asp?id=160166082The reporting and analytics solution is expected to grow at the highest CAGR during the forecast periodBased on solutions, the cloud-based contact center market has been segmented into omnichannel routing, workforce engagement management, reporting and analytics, customer engagement management, and others [including Computer Telephony Integration (CTI), messaging, compliance, and data integration).
The cloud-based contact center reporting and analytics solution keep track of contact center operations and agent performance.
They enable organizations to track real-time management metrics via customizable dashboards to help companies make smart business decisions.
Cloud-Based Contact Centre Market Research Report, By Solution (Automatic Call Distribution, Agent Performance Optimization), Application (Workforce Optimization, Data Integration & Recording), Vertical (BFSI, IT ) — Global Forecast till 2023Market HighlightsThe cloud-based model has a high demand in contact centre market for making connections with the help of social media, email, voice and the Web accessible virtually from any location.
Pay-per-use subscription pricing model for end-users, improved business continuity, cloud compliance, and improved integration, and usability drives the cloud-based contact centre market.
However, this market faces some challenges associated with the adoption such as maintaining integration levels and poor IT infrastructure for cloud-based contact centres.
Cloud-based contact centre market operates in various verticals such as BFSI, retail, government and public sector, healthcare and life sciences, manufacturing, media and entertainment, and IT & telecommunication.
IT & telecommunication is expected to hold largest market share during forecast period.Get a Free Sample @ https://www.marketresearchfuture.com/sample_request/6358Key players:The prominent players in cloud-based contact centre market are NICE Ltd. (Israel), 8x8 Inc. (US), Five9 (US), Cisco Systems (US), Genesys (US), Oracle Corporation (US), NewVoiceMedia (UK), Connect First (US), Aspect Software (US), and Extreme Networks among others.Other players in cloud-based contact centre market are Liveops, Inc. (US), inContact, Inc.(US), 3CLogic (US), Accurate Always, Inc.(US), Interlink Network Systems (US), KM2 Solutions (US), Servion Global Solutions (India), and CCT Solutions (US) among others.Regional AnalysisThe global market for cloud-based contact centre is estimated to grow at a significant rate during the forecast period from 2018 to 2023.
The geographical analysis of cloud-base contact centre market is studied for North America, Europe, Asia-Pacific, and the rest of the world.North America is expected to dominate the cloud-based contact centre market during the forecast period.
