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Tips On How to Choose A Phone Service That Fits Your Industry And Company

EMAK Telecom
Tips On How to Choose A Phone Service That Fits Your Industry And Company

An Overview

 Having a business phone system in Montreal may seem old-fashioned in today’s rapidly growing business and technologically sound world. Even in the age of social media, messengers, emails, live chat, smartphones, everything is moving really fast. Nonetheless, at times, nothing can beat picking up the phone and having a one-on-one conversation with your customers, clients, partners or dealers to build rapport, avoid misunderstandings or accelerate the sales process. Additionally, customers expect businesses to list a contact number as a way for them to speak to the ‘actual person’. The great news is that the business world now has endless options to choose a business phone system from. Below you will read and learn about several tips that you need to keep in mind when selecting a phone system for your office.


Tips On How To Choose A Phone Service


  •  Plan For Your Business Growth

 Installing a new business phone system is a commitment of time and resources. So, you must make sure the technology you choose can maintain and scale your business for the foreseeable future. Take a close look at your business plan and trajectory, and analyze how many employees will need a phone line in three to five years. Depending on this estimate, select a business telephone service provider who can support all of your requirements without slowing down the growth of your business.


  • Identify Essential Features

 Every business has different communication requirements. You must recognize the must-have features before comparing business telephone service providers and their plans. This way, you will not end up paying for phone lines that you do not even need. For instance, you should confirm where you will need a receptionist or will your callers be directed to an auto-attendant to get to certain employees? Do you need a call forwarding option or a conference call feature? Is voice mail required?


  • Consider Device Options

Does your business need a traditional phone system that has physical office phones or do your staff members have more location flexibility? These days a virtual business phone service can work! This type of system would depend entirely on mobile devices and laptops, but can suit your business too. If yes, then you may want to look at the possibility of using a softphone application. They can prove to be amazing for specific types of businesses that do not require physical desk phones and cost effective too. An office with one physical location may have specific requirements as compared to a business with various locations.


  • Match Technologies With Your Requirements

How you plan on using telecommunication technology will influence your choice of a business telephone service provider or device. Private Branch Exchange (PBX) phone systems put the phone technology fundamentally on a piece of hardware. Popularly known as a ‘landline’, PBX offers stronger connection and trustworthy service but it is more expensive than alternatives like VoIP (Voice over Internet Protocol) or virtual phone systems. VoIP utilizes the power of the internet in order to give different features such as conference calls, automated voicemail, call recording, to name a few. It is usually not as expensive as PBX, works on computers and coordinates well with different software programs. A virtual phone system is an excellent option for businesses with a large number of employees working in different locations. It functions on an employee’s home phone network or mobile while providing many amazing features.


  •  Consider Existing Infrastructure

It is essential to consider if the business phone system you are planning to install integrates well with your existing infrastructure. Give yourself time and budget, as well as some resources, to examine and update your existing setup.


  • Current And Future Requirements

You must confirm that the business telephone service provider serves your current requirements as well as future growth. Your business may be small now but it may grow into a big local or national company, in the future. For this reason, your business phone system should be able to cater to either of the scenarios mentioned above.



The decision of installing a new business phone system in Montreal will impact the operation of your business for years to come. Nevertheless, there is no theory of a one-size-fits-all solution when it comes to selecting the right business phone system. You need to keep in mind the pricing structure and measure it against security, reliability, support, mobility, price and features. Furthermore, IT and telephones are coming together. Learning about what this trend means will help you take advantage of the technology and its efficiency. EMAK Telecom offers competitive all-inclusive pricing to clients. The business plans include all of the innovative features, so you do not have to spend time reading through feature comparison tables.

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