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Auto-resolving Employee Issues Using The Smart Ticketing Process

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iswaryar nibav
Auto-resolving Employee Issues Using The Smart Ticketing Process

ITSM is a rapidly growing industry due to the ever increasing amount of knowledge in the world and especially in our businesses that needs to be organized and managed in order to be utilized properly. Originally, service desks were run by man-power alone to help employees navigate their information question at work, but the rise of AI technology and automation are already changing the way service desks and ITSM is managed. AI use in information technology, such as service desks, is expected to increase by a compound annual growth rate of 32% annually.  

Employees and corporations can greatly benefit from AI’s presence in the workplace. Increased productivity, less time spent searching for information or assistance, and better organization and workflow across the company are all benefits AI powered service desks can provide. The growth of AI is expected to improve operational efficiency by 45-60%. As AI takes on more of the redundant and manual tasks in the workplace, employees themselves will be able to work more efficiently on their more complex responsibilities with less time wasted. 

AI technologies are improving every day, and the service desk industry is a place where this technology can make a meaningful impact on workflows, employee efficiency, and reduce costs. 

 

 

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