Live chat and chatbots are always the most frequently used tools to augment the communication process. To ease down the trouble faced by the employees or the customers while interacting with the brand, companies are finding chatbots and live chat for websites providers so influential.
Live chat software are the immediate alternatives to live chatbots. However, in some cases, they are used simultaneously to enhance the system. Thanks to the robotic process automation solutions provider that have contributed a lot to the communication system.
- Live text chat support: This is the most widely used software that allows users to connect with the brand representatives through textual messages. Be it the employees or customers, the live chat agent on the other end-use text messages to have real-time interactions. You just need to leave a message and the live chat agent will come up with a solution without wasting a second.
- Live video, voice, text support: Apart from the single text support system, you can get software that allows users to connect with the agents through video and voice calls. In this way, you can actually interact with the person vocally and share your concerns lively. The agents find this more sensible as they can read the user intent more appropriately using this tool. No doubt, it's the best way to keep your users engaged with the brand.
- Live video, text, voice, and co-browsing: This software is almost similar to the previous ones but has an additional co-browsing option to explore. We will suggest you have this system while you introduce employee management software in your business. Using this option, the users along with the agents can navigate through the web in real-time and share their screens, giving one of the parties to control the screen. Suppose an employee finding difficulty in registering a form or accessing a page, the agent can simply choose this co-browsing option and provide a seamless experience.
A live chat system is pretty more expressive than the bots. This is because here you have live chat agents who will connect with the employees or customers whenever the latter looks for guidance.
Therefore, while introducing workforce management software, you should take care of the live chat support system as well. This will help your employees stay motivated and engaged with the brand.
It simply varies, organization to organization.
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