Whereas doctors and medical researchers work to find a cure for the ongoing pandemic, businesses and industries around the globe are under pressure to deal with gigantic interruption to supplies, production, and customer service.For customer service experts, the outbreak is causing too many issues, such as they have tons of pending requests.
That’s not enough, and they are also continually getting new customer requests.In this article, we have gathered some very important tips to help you make better communication during the crisis.
To collect all of the basic information of your company for providing better customer service, you may ask some questions like:What is your approach to decision-makers or policy?When to hope for updated details?Who best knows the probable effect on your company and clients?Do you have present policies for order cancellation times, refunds, product replacement?Have you set any important dates for your customers to know?You can discuss these questions from your customer management staff and then ensure to collect as much information about your customer service.
You have to set up a new team with more members to cope with the current situations.First, pick a location which is available to all relevant people.
Tell them that they can find any information regarding present situation in that page.
As you have prepared a detailed document for your employees, make another one for your existing customers.