CHAMP Cargosystems and ECS Group used the occasion of the IATA World Cargo Symposium in Dublin as the backdrop to a ceremonial signing of a new Cargospot contract on Tuesday.
The two companies have worked together since 2002 when the original contract was signed. The new contract is based on the latest software as a service (SaaS) version of CHAMP’s vastly improved cargo management application, Cargospot, which brings “Better service, better technologies, better opportunities”, according to Nicholas Xenocostas, vice president commercial & customer engagement at CHAMP Cargosystems.
Traxon cargoHUB, Traxon Global Customs (TGC), and Traxon Global Security (TGS) were also adopted by ECS Group during this time, to extend the GSA’s product offering to airlines and forwarders.
For the past few years, many companies held back in the extent of digital transformation they were willing to undertake because the change management effort was huge.
Because digitized processes deliver robust value-creation opportunities that go way beyond cost savings.
Consider the following three examples.
The hospital system collected more money from insurance companies, saved money on drugs and gained more revenue per patient.Energy company exampleAn example of robust value-creation through digitized processes is a major energy firm that needed to improve the performance of its sales team.
They decomposed the process of taking customer requests for a lubricant product into many steps and focused on handling each step quickly and efficiently.The problem: By focusing on taking costs out, they inadvertently created an overly complicated and inefficient process where each activity was cheap, but the overall customer experience was lengthy, unpleasant and expensive.The solution: digital transformation.
The company then equipped these workers with digital technology enabling them to see a customer’s history so that the call center agents could make the necessary adjustments to get the right product to the right place at the right time.They focused on how long it took to understand the full nature of the customer request and how quickly and completely they could solve the problem, rather than how quickly they could do an activity such as answering the phone.When they focused on the customer experience – specifically on “on time” and “in full” experience (how long it took them to understand the complete order, ensure it was the right lubricant for the right task and arrange for credit terms and shipping location).The impact of the transformation?
Airport Logistics Group has implemented CHAMP’s Cargospot Handling solution to support the ground handling agent’s operations at its Chicago O’Hare base to boost capacity and speed of its cargo operations that service the US air cargo supply chain.CHAMP’s Cargospot Handling is a sophisticated and comprehensive cargo operations and terminal management system that is straightforward and efficient for ground handlers and terminal operators to use, allowing for easy adoption with minimal training time required.“With the latest technologies, Airport Logistics Group can make the next steps required for advancing our operations.
We can now consolidate our handling operation onto a single platform – rather than disparate airlines’ systems.
The implementation was a great success and we look forward to using the solution to its full capacity,”said Gary Plewe, general manager at Airport Logistics Group.
Aviance Ghana has implemented CHAMP’s Cargospot Handling solution.
The solution will provide support to the Accra-based handling company’s operations across the country.
CHAMP implemented the solution remotely – reducing costs of travel, delays, and streamlining the process.
Aviance staff was fully trained via CHAMP Academy.
CHAMP’s Cargospot Handling is a sophisticated and comprehensive cargo operations and terminal management system that is straightforward and efficient for ground handlers and terminal operators to use, allowing for easy training with minimal training time required.
With a high breadth of functionality and automation.CHAMP Academy offers product training, retraining, and certification in the form of blended learning, which is a combination of e-learning and flipped classroom sessions.
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