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Leonel Hoang
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Customer experience (also known as CX) is defined as the interactions and experiences that your customers have with your company throughout the entire journey, starting from the initial contact until they become a satisfied and faithful customer. CX is a key element of Customer Relationship Management (CRM). CX is because those who experience a positive experience will be more likely to return and eventually become loyal customers.  https://aisera.com/

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Leonel Hoang