What is a GSM Gateway and Why You Need One

1pbx Solutions Inc provides business telecommunication solutions.

Cloud / Hosted PBX, Custom VoIP solutions and integrations with existing infrastructure.

Digital transformation is the most common topic for companies these days,  especially for call centers who are striving to deliver an exceptional customer experience in a cost-effective way.

Most of these organizations are not even sure what they should really do, but now it’s appreciating that the traditional way of managing the business is becoming not much effective with every passing day, and even getting worse, as its too expensive.But the more advanced term “digital transformation” usually takes into account the need to use some latest digital channels such as email, chat, co-browse, text messaging, social media or video- this is just a small piece of what people are referring to.

Most of the call centers are trying to apply this for their businesses in order to provide the flawless user experience.For organizations who want to succeed and thrive in their digital economy- which is definitely a good way of saying “in the future”- they should take a critical look at their business activities, especially those companies that involve thousands of customers.

Call center business is talking about different Omnichannel environments for over 4 years (and even multi-channel environments for last 10 years).

Some of the best practices have started to emerge and helping call centers to implement some necessary changes in operations and technology to position and support them in an increasingly digital world.

In order to do it more efficiently, it’s recommended to opt for advanced call center solutions so that they can provide a more user-friendly experience for their potential customers.Investment in advanced technology:Another most important component of the digital transformation would be the major investments in significant technology infrastructure to automate business activities that required previously for agents and employees participation.

According to a survey by Ironpaper- “In 2012, the corporate consumer VoIP market registered 98.9 billion subscribers, accounting for the US $43.27 billion in global revenues, according to Future Market Insights (FMI).

The research firm forecasts an increase to around 204.8 billion corporate consumer users by 2020, accounting for the US $86.20 billion in global revenues.” 90% of the businesses worldwide are shifting to the business phone system to get rid of the old traditional telephonic system to improve the way they communicate with others.

And these packets are sent with the help of a network connection.

Share Phone Lines Sharing lines in a traditional phone system, for an in-house employee to use a particular phone line, the line must terminate on that person’s phone who is on the other side.

Suppose you own a business in which each of the employees is having their phone number for communication; they all require one phone line and a jack installed for each one.

Transfer Calls Ever thought about what it feels like to be waiting for someone to get on a call when a person says, “Hey Stuart, pick up line four for that!” These types of gestures are very unprofessional for a reputed business and can damage your reputation.

A business phone company provides VoIP solutions.

It is the best technology to strengthen your business communication system while making it simple to operate and very affordable.

Let's find how to set your company apart from the competition by exploring a VoIP Phone system advantages in 2021.

VoIP stands for Voice over Internet Protocol.

VoIP is enabled by a group of technologies and methodologies used to deliver voice communications over the internet.

Here in this video, let's see the features and advantages of VoIP telephone system - https://www.dailymotion.com/video/x7z7g21