All the above analysis was meant to simplify the equation that it takes six times more effort to make a new customer, than retaining the old one. If the problems experienced by the customers are resolved immediately, they will continue to buy from you 96% of the purchase.
Going by the orthodox methods, organizations still capture the customer orders and inquiries using papers and excel sheets print out. In the long run, this entire process becomes so confusing and time taking that it spoils the customer experience.
As a result, there are some major consequences that are widespread among the customers. They are illustrated below:
- Lack of process visibility –
- As all the customers’ orders and inquiries are recorded in papers and spreadsheets, it becomes very hard for the organization to budget the process. No plan can forecast the demand of the customers.
- Organizations often complaint about limited control over the entire process and there is high probability of non-compliance with the audit purposes.
- It is impossible to identify urgent orders without extra effort.
- Any update about the order status inquiries is very hard to obtain.
- High Order Processing Cost –
- Organizations allocate very little amount of budget for the R&D’s and order fulfillment processes.
- As a result, they continuously miss out on opportunities for gaining the competitive edge.
- Order Processing Errors –
- Any delays caused by the production & imbalanced inventory levels can incite huge misconception and eventually loss of orders.
- In order to rectify the errors, organizations often resort to skilled resources and invest heavily in problem solving.
- Slower Processing Cycle –
- Any delay in the order placement and dispatch slows the processing cycle.
- As a result, the customer experience is damaged and SLA’s are not met.
In order to combat all the above consequences, paper should be immediately replaced with a dynamic catalog management system.
Catalog Bar, is a dynamic catalogue management system which can solve all the above problems. The mobile application in the offline mode can also be used in remote areas to capture sales order and inquiries. This will make the old methods of record-keeping obsolete and simplify the customer experience.
Visit here : https://www.catalogbar.com/
+91-9871037091
B - 4, Sector 6, Noida, UP - 201301,India.
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