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Computer Telephony Integration (CTI) with Salesforce | QR Solutions

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QR Solutions
Computer Telephony Integration (CTI) with Salesforce | QR Solutions

Salesforce is a top rank CRM, and a service cloud (Help Desk). Open CTI is a term that refers to modern technology that enables CRM to interact with PABX (Telephone Systems or VOIP). A CTI (Computer Telephony Integration) is mostly used in large enterprises, call centers or contact centers with the aim of improving productivity,.


to read the entire article visit - https://qrsolutions.in/salesforce-service-cloud-cti-integration/

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