
Step 1: Remove the printer from Devices and Printers
Remove any icons for your printer from the Devices and Printers folder.
1. If your printer connects to the computer with a USB cable, disconnect the cable from the printer.
2. Turn the printer off and on again, and make sure that it is in a ready state.
3. Search Windows for devices, and then click Devices and Printers in the list of results.
4. Right-click the printer icon ( ) for your printer, and then click Remove Device. Follow the on-screen instructions to complete the process.
5. If multiple icons exist for the printer, remove them all.