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Today’s marketing strategist has devoted a decent part of their strategy and marketing budget to creating customer loyalty, and there’s no denying that investing in customer fidelity via a meaningful customer experience is a smart play.
After all, consumers still rate a personalized customer journey as the most important component for creating brand devotion.Recently however, some marketing experts are wondering if there are some other factors to consider when building a Customer Lifetime Value (CLV) strategy.
A study published in Applied Psychology Today conducted by a team of sociological and consumerism experts revealed a potential gap in the roadmap, one where emotional attachment to a brand can play an even greater role in the formation of consumer loyalty.What does that mean?
If you can effectively build a positive emotional bridge between you and your customers, you can engender a symbiotic relationship that boosts CLV and grows your overall audience share.
Whereas brand loyalty may be somewhat superficial, brand attachment goes much deeper.
According to the McKinsey Group, there are 3 components to creating brand attachment: Affection Connection PassionSo how do you develop these 3 emotional connections in your customers?
