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Intelligent Automation – A synergized approach

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Carol Smith
Intelligent Automation – A synergized approach

Intelligent Automation – A synergized approach


Salient points

  • Intelligent Automation takes a holistic view of the process architecture to define a critical path.
  • It augments the strengths of the individual technologies to deliver a fail-proof outcome.
  • It simplifies the automation scenarios and improves the cycle time to deployment.


Mainstream businesses are adopting the automation-first approach. The market disruptions in the last few years have induced the markets to step up the pace of automation and its adoption. However, siloed automation solutions that are not connected to each other reduce the process efficiency over a period of time. Intelligent Automation is more advanced than the erstwhile automation solutions. It takes a holistic view of the people, processes, technology, and the environment to synergize the strengths through an integrated approach. Intelligent Automation builds a synergy between RPA, APIs, AI/ML, Analytics, and other low code-no code technologies and brings forth a robust automation outcome.


How does RPA enable automation?

RPA or robotic process automation integrates siloed systems and automation solutions, which don’t have APIs, in a non-invasive manner. Essentially, a low code-no code automation platform, RPA simplifies the process that spans across different environments, such as web, Cloud, Citrix, and desktops. It is easy to use as it is a simple, non-invasive surface integration. It consists of drag and drops components that can be used to build a comprehensive automation logic at the business user level. IT engineers can use the integrated development environments (IDE) to stitch together these logic sequences to build complex automation solutions.


How do APIs support automation?

APIs connect different applications and allow them to securely exchange data through a set of protocols. It is an invasive process. It includes coding and software programming in the API connectors of all the applications under the automation integration plan.


RPA and API combined

While RPA is a non-invasive integrator, APIs are invasive. RPA is easy to leverage when the ecosystem has many touchpoints. APIs integrate monoliths though their usage is on the costlier side. Automation that synergizes the strengths of both RPA and API delivers a robust outcome and overcomes the fragilities of the individual technologies.


Intelligent Automation – Synergies at work

RPA is a surface integration. If the surface or user interface elements change, the automation process gets disrupted. System Integrators overcome such scenarios by integrating the script generated during surface automation with the application backend coding. API connectors simplify this process. API connectors are built for software application capabilities off-the-shelf available in the market and are standard. Here the system integrators integrate the earlier mentioned RPA scripts with these specific API connectors. This Intelligent Automation based integration is robust and faster as compared to the application integrations that use only APIs or RPA.


Simply put

Intelligent Automation synergizes the benefits of RPA, APIs, and other technologies involved to deliver a robust form of the required automation solution. The synergies amplify the overall integration outcome. It further improves the automation cycle time.

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Carol Smith
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