Dynamics 365 combines powerful service, sales, and marketing tools to quickly and clearly understand customers. With tools to improve any business process and create insightful real-time reporting and Office integration, Microsoft Dynamics 365 helps transform organizations of all sizes. Dynamics 365 offers a myriad of benefits. We have listed the 10 most important for you.
- With Microsoft Dynamics 365 everything is in one place
- Microsoft Dynamics 365 is the only cloud-based solution that has everything a good CRM and ERP system can offer. In fact, everything is interconnected. Improved cross-departmental collaboration benefits every business. For example, you can think of the sales departments, marketing, customer service, operations and planning. Only 1 system is needed to connect everything and everyone.
- Get to know customers in a completely new way
- The integrated sales, marketing and customer service apps give everyone access to a large source of customer information. With all customer data in one place, you get a 360 degree view of your customer base. This ensures a high degree of consistency for all your channels, making it even easier to analyze data. Use the built-in KPIs, understand your customers' customer journey better and bind customers for life! Dynamics 365 includes integrated web chat and self-service portals.
- Automate daily processes and improve efficiency
- With Dynamics 365, it's easy to automate repetitive manual tasks. This not only ensures consistency and simplified work processes, it also increases the overall quality. Lead qualification and customer service management has never been easier. Save time and achieve even more success!
- Increase Productivity
- Dynamics 365 makes employees more productive. All employees get access to all the insights they need. Because everything is connected, you can see data that other departments have collected with just a few clicks on the button. With the deep integration of Office 365, the most popular Microsoft tools, such as Outlook, Excel and Word, are also at your fingertips. Because everyone is connected to a common tool, collaboration becomes even easier!
- Anywhere, anytime access with Dynamics 365
- Whether you work from home, are on the road or often have to change workplaces, with the cloud-based Dynamics 365 you have access to your data everywhere. Even when you want to use different devices. Dynamics 365 is available for Windows, iOS and Android.
- Perfectly scalable to your needs
- Dynamics 365 can be purchased via a monthly subscription. This gives you flexibility and scalability when you need it. You can easily increase your storage during extra busy periods. Managing your own data centers and servers is no longer necessary. So only pay for what you need and when you need it.
- No unnecessary apps
- Dynamics 365 is designed with simplicity in mind. The apps that run in Dynamics come from Microsoft's new app market AppSource and can be expanded at any time. They can be used individually, but they also work great together. When the situation changes, there is always an app from the App Market to help you get back on track.
- Real-time insight into data
- Now transform the way you manage customer data and everyday situations. With Dynamics, the barriers between the different databases disappear and you centralize all your data on a common platform. For example, think of customer databases, email marketing and website data. With the built-in Power BI, Cortana Intelligence and Azure Machine Learning you can quickly make predictive analyzes. You always have access to real-time data and you can make more informed decisions.
- Your data is safe
- Built into the Dynamics 365 cloud service are powerful security and access controls for apps and data. Physical data centers, service hosting platforms, network connectivity, and administrator and user access are some examples. Microsoft Dynamics 365 fully complies with EU privacy criteria, including GDPR.
- Regular Updates
- There is no organization that invests more in research and development than Microsoft. The result? A continued update policy to further extend and protect Dynamics 365.
Become a pro and take business processes to the next level
Do you also want to streamline your business activities, increase flexibility and reduce costs? With Microsoft Dynamics training, you will be an expert within a few days. We have Dynamics training courses for various functions. Are you a Developer? then the Microsoft Dynamics 365 Fastrack Training is perfect for you! Are you in a customer service role and if you want to know more about the service features within Dynamics 365, we have the Microsoft Dynamics for 365 for Customer Service Training? For sales, we have the Training Microsoft Dynamics 365 for sales. If you are looking for general training, then the Microsoft Dynamics 365 Customization and Configuration Training might be something for you!
