NDIS participants have access to a number of support services, including specialised support coordination. The cost of this is covered by a participant’s capacity building supports funding.

A good support coordinator will be able to help you get the best value from your NDIS plan. They should focus on the outcomes outlined in your plan and what matters to you.

It’s about you

A good support coordinator ndis will listen to you and understand your needs. They will be highly flexible and be ready to manage any unforeseen circumstances that may occur. They will also be aware of any risk factors that might impact your NDIS plan goals.

They will have extensive knowledge of the disability and community sector services in your area and the quality of those services. They will also be familiar with the NDIS price guides and bulk NDIS claims process.

They will take the time to get to know you and your family and find out what’s important to you. Then they will work with you to establish a network of supports that are tailored to your unique situation. They will be able to provide you with specialist advice and strategies for managing barriers, risks and other challenges that might impact your NDIS plan.

It’s about building your capacity

The underlying aim of support coordination is to help participants build their capacity to manage their own supports. This is why it’s important for a support coordinator to take the time to help participants understand their Plan and budget. They should also help them troubleshoot any problems or issues they may have with their providers.

A good support coordinator will also be aware of the rights of their participant and should proactively encourage participation in planning, listen to what they have to say, and help them get what they want from their Plan by referring them to the right people and agencies. They should also be able to provide an early warning in cases where they believe the participant’s safety or well-being is at risk.

While a good Support Coordinator can be quite useful, it’s not usually funded longerterm. It is therefore important that a participant has the confidence and skills to manage their own support independently after their relationship with a support coordinator has ended.

It’s about finding the right support for you

A support coordinator helps participants find informal, community and government supports to pursue their goals. Exceptional support coordinators have in-depth knowledge of the NDIS landscape and are able to clearly communicate information and guidance. They also keep up-to-date with policy changes, new service provider offerings and best practices.

A good support coordinator is reliable and always makes time to meet with you, either in-person or via phone, video conference or email. They also understand that communication preferences vary and are able to work with you to establish a schedule of communication.

They are able to navigate the ndis provider Adelaide rules and price guides and help you work through any issues that may arise. They also make sure that you are using your plan budget effectively and working towards self-management before your plan ends. They are outcome-focused and are willing to challenge the status quo to ensure that you get the right supports for your goals. This includes finding ways to reduce your reliance on paid support workers.

It’s about building a network of support

A great Support Coordinator will focus on providing value for money and tying their interactions to outcomes in participants’ plans. They should also understand that their time with participants is finite and they need to prioritise every hour they spend on a participant’s plan to help them achieve their goals.

They should also have a detailed understanding of the ndis provider planning process, rules and reporting requirements. They will build relationships and knowledge of different ways to support the interests, preferences and needs of participants. This includes opportunities to access government, community and mainstream services as well as addressing barriers.

It is important to note that while some organisations provide both Support

Coordination and Plan Management for the same participant, it is not appropriate for Support Coordinators to undertake rostering or administration of direct supports and be qcharging participants for this time. This should be covered by the monthly Plan Management fee.