If you are struggling with Orbi purple light and wondering how to troubleshoot it. Then this is the last stop for all your thinking, as we have got you covered. In this article, you will get a brief guide on how to fix the purple light problem.
Orbi is a WiFi system that creates a single high-speed network for your entire home. But what if you encounter the Orbi purple light issue? There are several reasons for the same problem.
However, the good news is that this issue is curable and can be fixed in a few simple and easy steps. So, whenever you see a purple light on the Orbi router, it means the device is unable to connect to the internet.
Usually, this light should disappear after some time, but what if the Orbi purple light won’t go away on its own? Well for such kind of problems, here we have provided some effective and effortless resolutions to rectify the problem.
Why is Orbi Purple Light?
You should first get friendly with the causing roots of the purple light on the Orbi, before finding resolutions to fix it. When you know the roots of the problem, it becomes easier to find solutions. Below is a list of some common causes for Orbi purple light.
- Outdated Orbi firmware.
- Interruption of ISP.
- Temporary bugs and glitches.
- The router does not have internet access.
- Orbi satellite isn’t synced with the router.
- The connection between the modem and the router is down.
- Loose or damaged cables of the device.
Steps for How to Fix Orbi Purple Light
Hope now you have understood the possible causes for the purple light on the Orbi device. Now go through the following troubleshooting resolutions to rectify the Orbi purple light. Simply have a look at the below resolutions.
1. Restart the Orbi Device
If you encounter the purple light on the Orbi, so the foremost step that is recommended is to restart the device. Sometimes, a simple restart fixes minor bugs and glitches.
If restating the Orbi does not help, then try to restart the modem, router, and satellite as well. Once restarted all the devices successfully, check whether the purple light is resolved or not.
2. Check with your Internet Service Provider
Sometimes, due to internet outage issues in your area, the Orbi purple light issue occurs. So, to check if this is the issue, you have to log in to your Internet Service Provider account.
You can also use the app or enter your ISP name on the downdector.com website to check what has happened. If this isn’t the issue and unable to resolve the issue, then simply head over to the next resolution.
3. Sync the Router and Satellite
If still struggling with the Orbi purple light, then try to sync the router and satellite. As mentioned above, if the router isn’t synced with the satellite, you will encounter the same problem. To sync the router and satellite, follow the below steps.
- First, you have to ensure the satellite is connected to the power supply.
- Then press the Sync button, located behind the router.
- Next, press the Sync button on the satellite as well for a couple of minutes.
- After this, wait till the process is complete.
- Once done check the the purple light issue is fixed or not.
4. Update your Orbi Firmware
Another way to how to fix Orbi purple light is to update the firmware of the Orbi device. Outdated firmware also prevents the device from working properly. If this is the cause, then follow the below instructions to update the firmware.
- Login into your Orbi router and visit the Admin dashboard.
- Now, go to Advance and click on Administration.
- Then choose the Firmware Update option and click on Online Update.
- After this, click on the Check, to search for any available update.
- If any new update is available, simply click on Update All.
- At last, restart your router and the satellite, so that the update can take place.
5. Reset the Orbi Device
Last, but not least, try to reset the orbi device to avoid issues like Orbi purple light. Resetting will resolve all the minor bugs and glitches that are causing the issue. Here is how to reset the Orbi device.
- Before proceeding, you have to ensure that the device is on.
- Also, ensure that is it connected with a constant power supply.
- Then lactate the reset button on the device, usually located at the back of the device.
- After that, with the help of a paperclip press and hold the reset button.
- Next, when the LED light starts flickering amber, release the button.
- Now the orbi device has been successfully updated.
- Once done, resync the satellite and the router and check if the purple light issue is fixed or not.
Sum up
However, resolving the Orbi purple light isn’t a complicated job, it is more simpler than you think. Hope the above problem-solving methods will assist you with how to fix the purple light on the Orbi device. After reading the above sections you will be able to understand Why is Orbi purple light issue occurs.