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Functional Service Providers: Enabling agile IT Infrastructure through specialized shared services

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Lucy Kart
Functional Service Providers: Enabling agile IT Infrastructure through specialized shared services

Defining Functional Service Providers

A functional service provider (FSP) is a company that provides specialized IT infrastructure and applications services to other organizations on a shared or outsourced basis. Rather than each company maintaining their own full IT departments, Functional Service Providers allow organizations to "rent" particular IT functions and services on an as-needed basis. This enables companies to focus on their core competencies while obtaining flexible, scalable access to advanced IT resources.

Functional Service Providers specialize in discrete functions like server management, database administration, cloud services, security management, and more. By concentrating expertise and investments in specific functions, Functional Service Providers can offer these services more efficiently at scale compared to any single customer building these capabilities in-house. Customers only pay for the services they require and can quickly add or drop services as business needs change.

Cost Optimization and Access to Advanced Capabilities

With an Functional Service Providers model, costs shift from fixed capital expenditures to variable operating expenses. Customers avoid large upfront investments in IT infrastructure that sees ongoing maintenance costs even during declines in utilization. Paying an FSP on a subscription or usage basis allows costs to closely track actual business activity levels and needs.

Rather than making do with older, fully depreciated systems, customers gain access to state-of-the-art facilities, software, and expertise of the FSP. Specialists at large Functional Service Providers remain on top of the latest technological advancements, standards, best practices, and security threats relevant to their domain of expertise. FSP customers benefit from these high levels of knowledge and investment without having to build and support such capabilities themselves.

Specialization Drives Expertise and Efficiency

As noted earlier, Functional Service Providers specialize in narrowly defined functional domains rather than attempting to be general IT service providers. This laser focus allows them to develop unmatched expertise in their specialized areas. Technicians, engineers, analysts, and other staff focus only on core competencies related to their FSP's services rather than a broad set of IT responsibilities.

Such specialization produces extreme efficiency. Processes, tools, training, support frameworks, and other resources target highly optimized workflows within the constraints of narrow functional scopes. Issues can be resolved much more rapidly by experts versed only in relevant technologies rather than generalists dealing with diverse systems. Specialization also makes FSP staff highly transferable as needs change, freeing customers from vendor lock-in concerns.

Agility, Scalability and Innovation

With infrastructure and applications delivered as services on-demand, companies gain nearly unlimited agility and scalability. Resources can ramp up or down instantly based on current requirements rather than being locked into fixed capacity levels. Bursting to handle seasonal peaks or launching new initiatives requires no lengthy procurement processes.

Functional Service Providers constantly innovate and refine their services based on collective learning from all customers. A single company would struggle to dedicate resources towards innovation beyond direct business needs. But for Functional Service Providers, engineering improvements benefits their entire customer base. Customers implicitly gain access to such innovation efforts as part of standardized service level agreements.

Compliance and Security Expertise

Complying with industry and regulatory standards can overwhelm internal IT staff expected to navigate complex requirements across many domains. Functional Service Providers specialize in security, privacy, compliance or other standards relevant to their services. Their scale allows dedicated teams focused solely on emerging benchmarks, best practices and potential issues.

Security lapses prove devastating, yet perfect security remains elusive. Functional Service Providers maintain state-of-the-art tools, processes and dedicated security divisions. Their resources and knowledge far surpass most companies. Well-managed Functional Service Providers adhere to stringent policies and undergo regular external audits, offering strong assurance for risk-averse customers. Customers outsource security to experts rather than hoping in-house generalists can keep pace.

Rise of Functional Service Providers

As businesses pursue strategic agility in technology, Functional Service Providers provide an optimal approach. Leveraging specialists allows companies to focus on their true competencies instead of IT plumbing. Functional Service Providers continue innovating at massive scales while customers pay only for necessary capacity on flexible terms. Security risks transfer to experts, lowering total cost and risk for customers. With infrastructure and applications delivered as services on demand, companies gain nearly limitless flexibility and innovation. As these advantages become more widely understood, Functional Service Providers will undoubtedly grow in prominence for powering on-demand digital transformations.


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