The traditional models of the telecom industry date back over a hundred years, with ownership of infrastructure, long-term service contracts associated with that infrastructure, and centralized operations. All that is changing, however. New business models are disrupting the development, delivery, and consumption of telecom services. Perhaps the most telling is the Telecom as a Service (TaaS) model, in that it changes how companies within the telecoms sector operate and, indeed, interact with their customers. This model gives businesses flexibility and cost-effectiveness while keeping the customer at the forefront, and it raises many questions about the common dynamics of most industries. What is Telecom as a Service (TaaS)? Telecom as a Service is a new service offering model which offers telecom services more scalably and agile than was traditionally envisioned. Replacing the classic fixed, long-term contracts customers are used to for specific service needs, TaaS represents an offering where businesses subscribe to telecom services in a much more modular and on-demand form. That would mean businesses would be allowed to use the same quality of communication infrastructure and services but without any front-end capital investment and long-term commitments typically involved. Better still, this system will place more control of the cost of services directly in the hands of large organizations. There is no upfront cost incurred by the company with infrastructure since services can be sourced from companies tailored to specific needs. For instance, a firm that experiences periodic hikes and dips in the usage of bandwidth can easily alter its service level monthly, paying only for the resources it would use. This also helps the flexibility of customer care along with contract management. Toodles at not-so-flexible contracts with awful exit clauses. In a TaaS setting, contracts are rather shorter in size, and the providers offer well-designed platforms for account management, billing, and service levels. So this lends businesses more power as well as autonomy in their telecom dealings. Virtualization and Cloud Solutions Virtualization stands as another much more significant technology backing Telecom as a Service. All of the older telecom models were basically based on physical infrastructure and networks. However, with virtualization, TaaS providers developed SDN and NFV, which are concepts that work in the direction of enabling internet-based delivery of telecom services rather than on physical hardware. Role of Artificial Intelligence and Automation Another region where new business models are disorganizing the telecom industry includes related regions in terms of artificial intelligence and automation. These are introduced into the telecom services for efficiency, cost-effectiveness, and friendliness. For example, with AI-based chatbots, virtual assistants are applied more and more to deal with all sorts of queries and requests regarding support from customers. Such systems can easily find and solve issues instantly; therefore, the scope of human agents to more complex issues is only limited. Network optimization using AI enables telcos to identify and solve any potential problems before these hit customers. On the other hand, automated tools offer faster service provisioning and real-time monitoring of network performance, reductions in the frequency of disruptions and faster resolutions within the businesses. Read More: https://enterprisereview.com/how-new-business-models-are-disrupting-the-industry-telecom-as-a-service/ Source: https://enterprisereview.com/ #NewBusinessModels #Telecom #GlobalMediaOrganization #Globalbusinesmagazine #BusinessEMagazine #BusinessMagazineGlobal #TopBusinessMagazine
