The global unified communications market size is expected to reach USD 417.86 billion by 2030, registering a CAGR of 17.4% from 2023 to 2030, according to a new report by Grand View Research, Inc. The proliferation of smartphones and the rollout of services such as 5G are the significant drivers of market growth in developing and developed economies.
Smartphones have become efficient business communication tools owing to the sophistication of technology, enabling them to perform most of the communication tasks of a desktop computer. Additionally, factors responsible for the growth of the mobile phones market in the emerging markets of the Asia Pacific and Africa region include the availability of low-cost handsets, decreased voice calling rates, and implementation and development of new technologies with considerable investment in building infrastructure by mobile operators which in turn is positively impacting the growth of the market.
Unified Communications Market Report Highlights
- The large enterprises segment accounted for more than 78.0% of the total revenue share in 2022 owing to the increased demand for basic unified communications with basic features for daily personal use
- The government applications segment is expected to witness the fastest CAGR expansion of more than 20.0% during the forecast period from 2023 to 2030 as a direct result of enhanced productivity in governments by streamlining communications processes, automating manual processes, and consolidated communication applications
- Increased demand for real-time communication has allowed vendors to offer Web RTC solutions, to facilitate faster video streaming and group chats in client devices
- Asia Pacific regional market is anticipated to register the highest CAGR expansion of 20.0% from 2022 to 2030.
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Furthermore, the unified communications market is growing with the use of UCaaS. Unified Communications as a Service (UCaaS) is a delivery model that involves outsourcing communication and collaboration applications and services to third-party providers delivered over an IP network. UCaaS technologies include telephony, video conferencing, online meetings, and enterprise messaging & presence technology.
UCaaS provides high availability (HA), scalability, and flexibility for essential business tasks. Numerous advantages, such as pay as per the need & requirement and cost-effectiveness, have improved the deployment of UCaaS in businesses. It has eliminated the limitation of synchronous operations of geographically dispersed units.
Enterprises are witnessing a rapid adoption of Machine Learning (ML), and Artificial Intelligence (AI) facilitated solutions. AI in the UC sector leads the way toward an increasingly connected future. Organizations are producing AI-based UC to transform how corporations structure their strategy planning, workflow, and decision-making process.
For instance, in November 2021, Poly revealed its revised Poly Room Solutions for Microsoft Teams Rooms. This latest lineup of Poly Studio Kits presents premium audio and video for focus, small, large, focus, and medium rooms and features Poly DirectorAI technology. Additionally, sellers have turned the focus to small and medium-sized businesses (SMBs), which before did not include the primary market owing to the high adoption of UC services by SMBs over the last few years.
UC service providers have developed solutions that provide the communication history of callers and meeting participants, including calls, audio and video conferences, and e-mails. Thus, the market for unified communications is expected to rise at a considerable rate in the forecast period.
List of the Key Players in the Unified Communications Market
- Alcatel-Lucent Enterprise
- Avaya Inc.
- Cisco Systems Inc.
- Microsoft Corporation
- Mitel Network Corporation
- NEC Corporation
- Poly (Platonics Inc.)
- Unify
- Verizon Communications Inc.
- Tata Communications
- IBM Corporation
We have segmented the global unified communications market based on component, deployment mode, solution, organization size, industry vertical, regional.
Unified Communications Component Outlook (Revenue, USD Billion, 2018 - 2030)
- Hardware
- Software
- Services
Unified Communications Deployment Mode Outlook (Revenue, USD Billion, 2018 - 2030)
- Hosted
- On-premise
Unified Communications Solution Outlook (Revenue, USD Billion, 2018 - 2030)
- Instant & Unified Messaging
- Audio & Video Conferencing
- IP Telephony
- Collaboration Platform and Applications
Unified Communications Organization Size Outlook (Revenue, USD Billion, 2018 - 2030)
- SMEs
- Large Enterprises
Unified Communications Industry Vertical Outlook (Revenue, USD Billion, 2018 - 2030)
- BFSI
- Manufacturing
- IT & Telecom
- Retail & Ecommerce
- Government & Defense
- Healthcare & Life Sciences
- Education
- Travel & Hospitality
- Transport & Logistics
- Media & Entertainment
- Others
Unified Communications Regional Outlook (Revenue, USD Billion, 2018 - 2030)
- North America
- Europe
- Asia Pacific
- South America
- Middle East and Africa (MEA)
Research Methodology
We employ a comprehensive and iterative research methodology focused on minimizing deviance in order to provide the most accurate estimates and forecasts possible. We utilize a combination of bottom-up and top-down approaches for segmenting and estimating quantitative aspects of the market. Data is continuously filtered to ensure that only validated and authenticated sources are considered. In addition, data is also mined from a host of reports in our repository, as well as a number of reputed paid databases. Our market estimates and forecasts are derived through simulation models. A unique model is created and customized for each study. Gathered information for market dynamics, technology landscape, application development, and pricing trends are fed into the model and analyzed simultaneously.
About Grand View Research
Grand View Research provides syndicated as well as customized research reports and consulting services on 46 industries across 25 major countries worldwide. This U.S. based market research and consulting company is registered in California and headquartered in San Francisco. Comprising over 425 analysts and consultants, the company adds 1200+ market research reports to its extensive database each year. Supported by an interactive market intelligence platform, the team at Grand View Research guides Fortune 500 companies and prominent academic institutes in comprehending the global and regional business environment and carefully identifying future opportunities.
Contact:
Grand View Research, Inc.
Phone: 1-415-349-0058
Toll-Free: 1-888-202-9519
Email: sales@grandviewresearch.com
Web: grandviewresearch.com
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