U.S. Telehealth and Patient Engagement: Market Trends and Innovations

The U.S. telehealth market size is expected to reach USD 150.13 billion by 2030, according to a new report by Grand View Research, Inc. It is expected to grow at a CAGR of 23.8% from 2025 to 2030. Several key factors are contributing to the growth of the telehealth industry in the U.S. These include the increasing adoption of digital health services, a favorable consumer base, and significant investment. Furthermore, the growing demand for remote patient monitoring and advancements in digital communication technology that enhances healthcare services are anticipated to fuel market growth in the coming years. The shortage of physicians and clinicians in the U.S. is also expected to be a driving force behind the telehealth industry's expansion.

For instance, a report released by the Association of American Medical Colleges in June 2021 projects a potential deficit of 37,800 to 124,000 physicians by 2034, encompassing both specialty and primary care. Furthermore, the market growth has been propelled by the increased utilization of digital healthcare platforms for remote patient visits, driven by the implementation of social distancing measures during the COVID-19 pandemic in the U.S. This shift has significantly contributed to the expansion of the market. For example, the Centers for Disease Control and Prevention (CDC) reported a substantial 154% increase in telehealth visits in the U.S. during March 2020 compared to the previous year, specifically in March 2019.

U.S. Telehealth Market Report Highlights

• The services segment held the largest revenue share of 47.4% in 2024. The growing demand for telehealth applications in chronic disease management, real-time monitoring, and the continuous advancements in digital infrastructure, internet accessibility, and smartphone usage contribute to this segment's growth.
• The web-based segment held the largest revenue share of 45.9% in 2024. The segment’s growth is fueled by the rising use of web-based delivery methods in mobile health communication and remote patient monitoring, which aim to enhance the quality of healthcare in rural regions.
• The psychiatry segment dominated the market with a revenue share of 12.4% in 2024 and is anticipated to grow at the fastest rate over the forecast period.
• The providers segment dominated the market with a revenue share of 52.6% in 2024. The growth is attributed to the growing adoption of telehealth, teleconsultation, and telemedicine among healthcare professionals to reduce the burden on healthcare facilities.

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These remote digital healthcare services have proven beneficial by reducing disease exposure risks for both patients and healthcare staff. In addition, the growing accessibility of the Internet among the U.S. population and the rising adoption of devices, such as computers, tablets, and smartphones, create potential opportunities for industry growth. Telehealth offers potential cost savings for both patients and healthcare systems. By reducing the need for in-person visits and associated expenses, such as travel costs and facility fees, telehealth can lower overall healthcare expenditures. For instance, according to a January 2022 report by Cigna, virtual care was associated with an approximate cost reduction of $100 per visit in healthcare expenses.

Similarly, a recent publication in JAMA Network Open revealed that telehealth services played a significant role in reducing time and travel expenses for non-elderly individuals with cancer. The study reported cost savings ranging from USD 147.4 to USD 186.1 as a result of utilizing telehealth. Moreover, telehealth can increase efficiency by reducing wait times, optimizing appointment scheduling, and streamlining administrative processes. Furthermore, there is an increasing demand for remote patient monitoring services in the U.S., which enable real-time interactions between patients and physicians. These services have become more intelligent and cost-effective, leading to improved clinical outcomes.

As a result, telehealth providers are inclined to invest more in this market. To keep pace with this healthcare revolution, healthcare organizations in the U.S. are actively transforming their infrastructure. They are rapidly upgrading themselves with six crucial components: IT infrastructures, hardware, software, Internet of Things (IoT) capabilities, scalable design, data management, and patient security. For example, in June 2021, Persistent Systems partnered with and invested in IBM to enhance its digital transformation, modernize core IT facilities, and optimize its hybrid cloud platform for customers.

List of Key Players of U.S. Telehealth Market

• Koninklijke Philips N.V
• GE Healthcare
• Oracle (Cerner Corporation)
• Siemens Healthineers
• Medtronic
• Teladoc Health Inc.
• American Well
• MDLIVE

We have segmented the global U.S. telehealth market on the basis of product, delivery mode, end use, and disease area.

U.S. Telehealth Product Outlook (Revenue, USD Million, 2018 - 2030)

• Hardware
• Software
• Services

U.S. Telehealth Delivery Mode Outlook (Revenue, USD Million, 2018 - 2030)

• On-premises
• Web-based
• Cloud-based

U.S. Telehealth End Use Outlook (Revenue, USD Million, 2018 - 2030)

• Payers
• Providers
• Patients

U.S. Telehealth Disease Area Outlook (Revenue, USD Million, 2018 - 2030)

• Psychiatry
• Substance Use
• Radiology
• Endocrinology
• Dermatology
• Gastroenterology
• Neurological Medicine
• ENT
• Cardiology
• Oncology
• Dental
• Gynecology
• General Medicine
• Others

Research Methodology

We employ a comprehensive and iterative research methodology focused on minimizing deviance in order to provide the most accurate estimates and forecasts possible. We utilize a combination of bottom-up and top-down approaches for segmenting and estimating quantitative aspects of the market. Data is continuously filtered to ensure that only validated and authenticated sources are considered. In addition, data is also mined from a host of reports in our repository, as well as a number of reputed paid databases. Our market estimates and forecasts are derived through simulation models. A unique model is created and customized for each study. Gathered information for market dynamics, technology landscape, application development, and pricing trends are fed into the model and analyzed simultaneously.

About Grand View Research

Grand View Research provides syndicated as well as customized research reports and consulting services on 46 industries across 25 major countries worldwide. This U.S. based market research and consulting company is registered in California and headquartered in San Francisco. Comprising over 425 analysts and consultants, the company adds 1200+ market research reports to its extensive database each year. Supported by an interactive market intelligence platform, the team at Grand View Research guides Fortune 500 companies and prominent academic institutes in comprehending the global and regional business environment and carefully identifying future opportunities.

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