Go4GlobalTrade: Empowering Exporters Through the Best B2B Platform in India

You should have a way to handle issues pertaining to different parties including customers, vendors, partners, etc.

You should shun the utopian view that customer’s complaints will stay there forever no matter how best your efforts are.Customers may always come up with one or more types of complaints as follows.Poor Product/Service - This is a typical complaint when your product or service doesn’t match your customers’ expectations and your promise too.

No matter what the reason is, you mustn’t take your customer’s complaint lightly and leave them to turn to your competitors.Out-of-Stock - While products going out of stock may indicate your high sales, prolonged out-of-stock or unavailability of certain products can lead to complaints.

This is especially true for time-sensitive demands of customers.Customer-Service Related Complaints - These include complaints related to long-wait time, more response and resolution time than normal, shipment and refund issues, and bad support experience.Repeating the Problem - Customers hate it when they have to repeat their problems all over again to different reps.

It happens when the rep handling your customers’ problem changes repeatedly which leaves your customer frustrated.No Follow-Ups - A follow-up communication is crucial to enhancing your customer’s experience.

For example, a customer approached with a generic demand for a feature that you find is in trend; you can consider upgrading your product to stay competent.Elevates Customer CommunicationWhen customers raise complaints and you communicate with them and assure them that you will resolve their issue.

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