The sunny decks, the state of the art entertainment and spectacular itineraries across the waters have always been the dream of most travellers who would always spend their holidays on the P&O Cruises. Yet sometimes, plans change. You might need to cancel your booking whether it is because of some unforeseen circumstances, change of schedule or personal encounters. Cancellation might appear to be a complex process, yet there are appropriate guidelines that can help to navigate it successfully and easily.
This ultimate guide will take you through all the requirements that you require to know about cancelling a P&O Cruises booking, not to mention the cancellation policy as well as the cancellation charges, but also the step-by-step guide, the refund, and useful tips to ensure the whole process is stress-free.
Step-by-Step: How to cancel a P&O cruise
P&O Cruises gives various options to cancel: calling their customer service directly or via your travel agency. The following is the process step by step of each method.
Cancelling via Customer Service
This is the only method by which only the lead guest on the booking can cancel.
Contact P&O Cruises Customer Service on their official number or contat +1-888-653-0010(OTA) Remember that local rates can be charged.
Have your booking reference, full names, date of birth, address and contact information to include an email address.
The representative will verify the cancellation and clarify fees that could be incurred based on your type of fare and on the timing of the cancellation.​
Cancelling via Travel Agent
- In case you booked with one of the travel agents, then you have to call your agent and cancel.
- Cancellation process will be done by the travel agent, who will notify you of penalties and charges incurred by P&O Cruises.​
- Make sure that your travel agent writes you a written confirmation of your cancellation.
In case you are interested in knowing how to cancel p&o cruise online then you should remember that you cannot cancel the cruise online. Then, you should reach out to the customer service to do the cancellation.
Understanding P&O Cruises Cancellation Policy
It is important to know the terms of the policy in relation to your particular booking before you make a cancellation. P&O Cruises has the tiered cancellation system according to the days before departure. The earlier you have the sail date the more the cancellation fee.
The conditions of cancellation may differ based on the kind of fare that was bought; Early Saver, Select Price, or Saver Fares. All fares have their degree of flexibility and refund.
Select Price and Early Saver Fares
- From the date of booking until 91 days before departure: When you cancel your booking between the period, all you lose is the deposit that you paid when booking. No additional fee is added, although deposits are usually not refundable.​
- 90 to 57 days before departure: When cancellation is done within this period, then a cancellation fee of half the total cruise fare will be paid. The rest of the balance (when paid) will be refunded.​
- 56 to 42 days before departure: When you cancel within this time period, 60 percent of the cruise fare will be held as cancellation fee. You can get back the balance of the money paid less this fee.​
- 41 to 16 days before departure: Cancellations made between this time attract a 75 percent discount of the cruise price. Only 25% (if any) is refunded.​
- 15 to 6 days before departure: It has a 90% cancellation fee, which translates to refunding the cruise cost only 10%.​
- Less than 6 days before departure or failure to embark: When you cancel within less than 6 days before departure; or merely fail to embark on the cruise; you lose 100% of the cruise fare.
Saver Fares
Between the date of booking and departure (even failure to embark) all cancellations made in the case of Saver fares are charged at 100 per cent. The cancellation is not refunded, notwithstanding the time of giving a notice.​ The policies are very strict, and hence you should always look at your booking confirmation to see terms and take travel insurance to have an extra cover.
Cancellation Due to Medical or Emergency Reasons
In case of cancellation or P&O change booking, because of sickness, family emergency or any other extraordinary reasons, the cruises will consider your case individually. There are certain situations where you might be refunded in part or entirely even in case of late cancellation, and under certain conditions, such as with supporting medical records or travel insurance claims.
What Happens After Cancellation?
After your cancellation has been verified, P&O Cruises will issue you with any refund amount. The refund is usually recounted to the payment method with which the booking was done.
Refund Processing Time:
Debit/credit card refunds: up to 14 working days
Travel agent bookings: The time of processing can vary depending on the policies of the agent.
- Occasionally, P&O Cruises may at times issue a Future Cruise Credit (FCC) in lieu of a conventional refund particularly when a cancellation is associated with unforeseen circumstances, such as alteration of itinerary or disruption to the global travel.
- With FCC, you have the opportunity to rebook another sailing future within a time frame, which is usually one or two years after the date of traveling. The credit value is the sum that you paid, less any charges stated in the policy.
Can I change my P&O cruise booking?
Yes, it is possible to make changes to your P&O cruise reservation, although the exact steps and conditions might be different based on the nature of your booking, as well as the proximity of your departure date. When you have the P&O Cruises directly booked in, it is better to call their customer care. In the case of bookings done via a travel agent, you will have to contact them to get their help.
In most cases, the new booking should be as valuable or even more valuable when you request a change. With a Select Price booking, you may most frequently make revisions until the balance is due with no fee. You should also review the information that pertains to your case so that you have an easy time adjusting.
Conclusion
It is a fairly simple task to cancel the P&O Cruises booking provided that you follow the rules described and are aware of the policies involved. By managing the process with your travel agency or the customer services, knowing the cost and schedule that will be involved will keep the stress levels at a minimum. In mind, having a travel insurance can be the additional guarantee of the unforeseen alterations.
