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Chat as an App Interface: When to Consider It

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I used to turn on the Weather Channel when I got up in the morning, and watched as my coffee percolated.

Not only does it remember my zip code, but I can ask specific questions about locations where I plan to travel, events, places of interest.

Much better than any TV or even radio forecast.

And conversational design has been the hotness of 2016 with more and more businesses jumping onto developing chatbots or building their entire product concept around the conversational UI.

Conversational commerce is about delivering convenience, personalization, and decision support while people are on the go, with only partial attention to spare.

Here are just a few stats that speak for the value of designing a chatbot:

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