As an increasing number of organizations adopt SaaS applications (e.g., Dropbox, Google Drive, Box, Office 365, Salesforce, Workday, etc.), their data is becoming increasingly vulnerable to accidental and malicious exposure by employees and hackers. In this new world of cloud apps and services, organizations need to have a different approach to security that goes beyond traditional perimeter defenses such as firewalls. An effective SaaS security solution must include the full cycle of cloud application security, including:
- Identification of unauthorized cloud apps and services
- Detection of risky cloud activities and users
- Implementation of security policies across multiple cloud services
- Performance of post-incident investigations and forensic analysis across all historical transactions for your cloud applications and services.
To learn more about cloud application security, download our CASB Executive Guide or browse the following Cloud security software video
Businesses today face customer queries from numerous sources.
The response time expected today for resolving customer support requests is shrinking everyday.
Online businesses with a well laid out plan for handling customer support requests have seen significant edge over competition.Helpdesk & Customer support tools are helping businesses understand and connect with their users to build more effective products.
Support tickets, feedback forums, knowledge bases and metrics are all featured integrated with mobile and cloud solution.Host of Customer Support management solutions are available in the market today.
Which one works best for you has to fine tuned based on how your business data and users work.Helpdesk & Customer Support Solutions are using video marketing to inform and educate prospects on how their platform or service can deliver.
For more you can check Customer Support Software video ,on Advids Blog.
