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Mobile devices such as smartphones are now very widely and seriously used as extensions of the human body.Here we describe some of the ways in which governments adopt digital technology initiated by the private sector and collaborate to provide beneficial digital services that improve the lives of citizens around the world.These digital technologies help governments:a) Understand their citizens better and achieve better resultsb) Provide services more efficiently and effectivelyc) Find new solutions to policy challengesd) Commercialize some public services and develop the latest revenue sourcesDigital transformation is not just about new technologies, it is an integral need of organizational structures, governance, work processes, culture, and mentality.
These e-participation tools promote greater collaboration with citizens through decision making, policy setting, budget priorities, problem-solving and co-designing services.Impact of Artificial IntelligenceAlready, Artificial Intelligence (AI) is helping to provide services to citizens using chatbots to complete transactions on government websites.
It helps transportation operators improve urban planning by optimizing routes and reducing passenger travel time; Providing educational assistance to students based on their personal learning needs; And enable online self-referral and screening, where citizens signpost to social services based on their needs and qualifications.
Digital technologies create opportunities to explore new models of service delivery, to improve resource management by spending wisely, and to connect the money invested in programs and services with the results they produce for citizens, to increase accountability and trust.
Blockchain technology helps to find out how money is spent through the system.3D printing has the potential to improve turnaround time and reduce construction costs for infrastructure and public transport projects; Establishing more efficient and low-cost supply chains for defense organizations and facilitates job creation and economic transformation of remote locations by introducing new production capabilities.Mobile computing in public transportProfessor Balan was fascinated by mobile computing because of its unique challenges.
However, at the same time, human-centered technologies are also needed so that people are ready to use the phone.Expanding the capacity of governmentsMobile technology is significantly expanding government capability to provide citizen and business-centric services.
