

Before the troubleshooting, I would like to confirm what the detailed Office 2016 version used in your environment, click-to-run version of Office 365 ProPlus or MSI version (Volume License version) of Office Professional Plus 2016?Are you also use the Config.xml file for your installation?Additionally, we can customize Setup property values in OCT only when Office is first installed on a user's computer; values set in a Setup customization file do not take effect if you apply the file to an existing installation.
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