Both industries and companies are aggressively investing in AI projects as a way to leverage consumer data, drive better business performance, and improve overall business operations.
AI Will Push Consumers Back Into Abandoned Carts:
One of the major issues that eCommerce companies see are abandoned carts.
AI can recognize patterns behind the choice of products, at which stage the cart was abandoned, and how much time was spent actually filling the cart.
For instance, when a customer makes a purchase online that must be shipped to them, as soon as that shipment leaves the facility, a chatbot can notify the consumer.
Although competition within the eCommerce industry bodes well for companies, it can also bring out the worst in some businesses who choose to engage in digital slander.
