According to Boston Consulting Group, the internet users in emerging markets will swell to a staggering 3 billion by 2022.
One of the most proven ways is automating your customer service by using AI-powered chatbots.
Chatbots enable brands to offer absolute optimal customer experience by organizing customer journeys into a seamless as well as transparent cycle.
Natural Language Processing (NLP) technologies are allowing customers to connect with your brand in a more human way than reaching out through Boolean search terms or forms.
Moreover, NLP is critical in enabling customer support bots to identify intents, actions and contexts in languages and helping them frame relevant answers.
Faster customer interactions at lower cost
With the fast advancement in technology and ease of access of information, contemporary consumers have become more empowered.
Today insurance companies have enormous opportunity to deliver exceptional experience to their customers, thanks to AI-enabled chatbots!
You can now easily capture data, get insights from it and thereby take better actions.
Let’s take a look at how AI-powered chatbots are empowering insurance companies to better serve their customers.
However, a chatbot can demystify the jargons and put complex terms into simpler language while walking new customers through the sales funnel.
Unlike call centers wherein customers are put on hold, mostly due to limited number of agents, chatbots can handle hundreds of customers at a time.
