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5 Key Trends Driving Chatbots Become the New Norm

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Amie Fenton
5 Key Trends Driving Chatbots Become the New Norm

According to Boston Consulting Group, the internet users in emerging markets will swell to a staggering 3 billion by 2022.

One of the most proven ways is automating your customer service by using AI-powered chatbots.

Chatbots enable brands to offer absolute optimal customer experience by organizing customer journeys into a seamless as well as transparent cycle.

Natural Language Processing (NLP) technologies are allowing customers to connect with your brand in a more human way than reaching out through Boolean search terms or forms.

Moreover, NLP is critical in enabling customer support bots to identify intents, actions and contexts in languages and helping them frame relevant answers.

Faster customer interactions at lower cost

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Amie Fenton
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