

The answer to the above questions is User-Generated Content which is generally abbreviated as UGC.
User-generated content, as its name implies, is any type of content (tweets, videos, pictures, feedback, comments, etc.)
And, this is why they have developed more faith in the opinions of their peers rather than the brand itself.
Let’s consider the example of Starbucks’ famous #WhiteCupContest which proved to be a huge success with the submission of 4,000 entries in just 3 weeks.
The loyal consumers of the brand were asked to share creative designs on their white paper cups, where the best entry would be selected as the new template of their upcoming limited-edition coffee cups.
In all kinds of businesses, authenticity has overpowered professionalism.





