Consider your last online shopping knowledge.
Whether it's going beyond customer expectations, earning customer trust or reimaging the supply chain, retailers can benefit by adopting a fresh digital perspective and developing innovative retail IT solutions.
The focus will shift to where both the digital and the physical experiences complement each other to create an improved retail experience for the consumer.
Consumers’ decisions are being extensively influenced by digital channels in a variety of locations, from in-store displays to augmented reality-equipped stores that allow the user to experience a product before purchasing.
QR code-based Payment Solutions: Helping customers avoid long payment queues.
This information provides valuable insights for retailers to help them understand consumers, analyze issues in their value chains or consumer journeys, and align products and content to customers’ needs.
"The advance of technology is based on making it fit in so that you don’t really even notice it, so it’s part of everyday life,” said Bill Gates while referring to the power of technology. This stands utterly accurate for advancements such as Artificial Intelligence enabled Chatbots, which foreshadow the future of technological advancements to come.
Artificial Intelligence, also referred to as Machine Intelligence, is an intricate innovation smoothly gearing up to revolutionize our lives forever. The stimulation of human intelligence using contemporary computers that imitates cognitive functions is changing the ways of problem-solving. And with cutting-edge disciplines such as AI and Chatbots, researchers are leading the way to a great transformation. Apart from all other ways of demonstrating an impact, the role of AI in healthcare industry is particularly ground-breaking.
Introduction of AI in Healthcare Industry
In recent times, the discussion has moved to a point where AI doctors replacing General Physicians in the future is not startling any more. Even though the switch may not happen in the near future, AI in the healthcare industry is definitely going to be assisting General Physicians to make an evolved diagnosis. There will soon be a time when the dependency on the human mind in the healthcare industry will decline from its current percentage. So, it is about time, we recognize and appreciate the benefits of AI Chatbots to the healthcare industry.
The super-responsive AI enabled Chatbots are presenting us with an option of a computerized medical professional with human-like conversational skills. It is not just revolutionary; it is a paradigm shift.
Originally published on Mobisoft Infotech
In the past few years, the focus of businesses has shifted from profit maximization to customer satisfaction, and rightly so. With the rise of social media platforms, modern-day consumers have gotten a voice, or rather, a concrete platform to voice their opinions. Here is How Technology Can Enhance Customer Experiences: A Travel Chatbot
And surely, no business would want their customers to put out their negative experience with brands on social media platforms for everyone to see!
According to the New Voice Media data, almost 59% of customers aged between 25-35 readily share their negative experiences online.
For any business – whether it be a for-profit or a non-profit enterprise, or whether it be a public or private enterprise – customer satisfaction is one among the many pivotal key performance indicators (KPIs) that have to be considered, monitored, and measured.
As such, the customer satisfaction quotient indicates how well a business is serving its customers. Improving this singular factor can change the face of a business.
After all, a happy customer is a satisfied customer. It is a proven fact that happy and satisfied customers not only become loyal and repeat customers of a brand, but they also bring in new customers.
And as is true of everything in the business world today, Artificial Intelligence (AI) and Machine Learning (ML) have found their way into the domain of customer satisfaction.
The most excellent example of this being chatbots. From enhancing the entire process of customer support to transforming the process of customer surveys, chatbots are finding applications in various fields of business.
However, in this post, we’re going to focus on travel chatbots and how they are transforming the travel industry for the better.
Travel Chatbot and its Benefits
Software Powered by AI and NLP, a chatbot is designed to simulate human speech and interact with humans in their natural languages. Chatbots can be developed and customized to suit the specific needs of a business. Since these bots are now the hottest trend in the industry, travel companies have also joined the game through Travel Bots.
Expedia maintains that while planning a trip, a traveler visits as many as 38 websites on an average. Not to forget the endless series of calls and interactions with travel agents and booking agencies.
All of this makes the process of planning a trip both time-consuming and overwhelming. This is where travel chatbot solutions come in.
Travel chatbots personal assistant bearing both analytical and predictive capabilities. Furthermore, they are available 24×7, can interact in a plethora of human languages and can respond to traveler queries and requests in real-time.
So, if you have a travel-related query, you can just ask a travel bot and the bot will answer your questions accurately, scourge the Internet to get you the best deals – basically, it will help you with anything you need.
A travel chatbot can help save a user’s time, help organize the trip, suggest places to visit, list the best deals available (travel tickets, accommodation, etc.), and much more.
Being excellent profiling tools, chatbots can help personalize the user experience by gathering relevant user data such as purchase history, travel preferences, etc and tell how Technology can enhance customer experiences: A Travel Chatbot
Travel Chatbots – Success Stories
Travel chatbots are already being leveraged by big names in the travel and hospitality industry such as Expedia, KLM Royal Dutch Airlines, Ryanair, and Marriott, to name a few.
For instance, Expedia’s Facebook Messenger bot allows users to perform a streamlined search for hotels. All one needs to do is to open Facebook Messenger and provide the bot details about the travel plan.
After the bot has all the necessary information, it will list the five most popular and top-rated hotels in the users’ preferred choice of location.
And once the users click on any one of the five options, they will be redirected to Expedia’s site where they can directly book the hotel.
Then again, KLM Royal Dutch Airlines’ travel bot can support 13 languages. It uses Facebook Messenger’s checkbox plugin feature on the checkout page to provide travelers with the option of choosing to receive all travel updates including booking confirmation, check-in notification, boarding pass, and flight status updates on Messenger itself.
Similarly, there’s another Facebook-based travel bot called Kayak that allows users to find the best hotel and flight deals via an instant messaging platform. Not just that, Kayak also offers beneficial travel advice to its users and updates them about their flight status.
Chatbot solutions help create a streamlined and smart communication channel between brands and users. Apart from this, they can automate the process of query/request handling, thereby allowing travel service providers to dedicate their human capital to other and more important tasks that need human interaction and effort.
Needless to mention, travel chatbots (just like any other chatbot) offer 24×7 customer support. So, customers no longer have to wait to get their travel issues and queries sorted.
This is just another example of how AI and chatbots are transforming the ways in which consumers are connecting and interacting with brands.
Thanks to AI, chatbot solutions are becoming increasingly smart and intelligent, so much so that they are becoming the trusted advisors of customers. And this is just the beginning, who knows what else chatbots will be able to do in the years to come!
Originally posted at Affle Enterprise.
Published by Shubham Sharma.
The global Artificial Intelligence in retail Industry size is estimated to be USD 993.6 Million in 2017 and is projected to reach USD 5,034.0 Million by 2022, growing at a Compound Annual Growth Rate (CAGR) of 38.3% during the forecast period.Browse 61 Market Data Tables and 32 Figures spread through 138 Pages and in-depth TOC on "Artificial Intelligence in retail Industry by Type (Online, Offline), Technology (Machine Learning and Deep Learning, NLP), Solution, Service (Professional, Managed), Deployment Mode (Cloud, On-Premises), Application, Region - Global Forecast to 2022"The major vendors providing AI in retail solutions and services include Microsoft (US), Google (US), IBM (US), NVIDIA (US), Intel (US), Oracle (US), Sentient Technologies (US), Salesforce (US), Amazon Web Services (US), SAP (Germany), Inbenta Technologies (US), Nuance Communications (US), SAMSUNG (South Korea), Narrative Science (US), Daisy Intelligence (Canada), Infosys (India), Wipro (India), Happiest Minds (India), MicroStrategy (US), Dynamic Yield (US), IPsoft (US), Appier.com (Taiwan), ViSenze (Singapore), Manthan Software Services (India), and Optoro (US).Request a Sample Report @ https://www.marketsandmarkets.com/requestsampleNew.asp?id=36255973The players in the Artificial Intelligence in retail Industry have adopted various strategies to expand their global presence and enhance their market shares.
Partnerships, collaborations, new product launches, and acquisitions are some of the significant strategies adopted by the market players in the recent years.
For instance, the IBM Watson Tone Analyzer service provides the textual emotion detection capability to understand users’ emotional state and improve interaction.
In July 2017, Tone Analyzer for customer engagement was added as a feature to the IBM Watson Tone Analyzer service.
This feature enables the detection of communication tones in chatbot and customer service conversations to understand 7 emotions of the users.
These emotions are politeness, satisfaction, sadness, frustration, excitement, impoliteness, and sympathy.Microsoft has also introduced various product enhancements to maintain a competitive position in the AI in retail market.
With over one.5 billion users, WhatsApp is rising as a considerable selling platform for medium and huge businesses.
The introduction of computing is empowering businesses with WhatsApp chatbots, prophetic engines, and recommendation systems for a lot of reliable client services.
Today, industrial leaders are proactively investment in bot development services to reinforce client expertise on Whatsapp whereas reducing operational prices.Let’s explore however international businesses will deploy WhatsApp Chatbots to enhance their client services and operations-eCommerce and Retail BusinessesSocial media is that the millennial’s window to debate merchandise, look out for recommendations, and propagate their favorite brands.
However, whereas web site chatbots are effective at aiding desktop guests, they usually fail to perform well on mobile screens.WhatsApp chatbots high-powered artificial intelligence services address client queries during a fast, easy, and efficient manner.
eCommerce businesses will boost their client loyalty and conversion metrics with the subsequent WhatsApp chatbot applications
