Maybe you are thinking What is a chatbot? And how do chatbots work? Here are the answers to your questions:
A chatbot is an artificial intelligence (AI) based automated system that can do a conversation with user in natural language via messaging apps, website and telephone. It operates within defined set of rules and parameters. It is one of the most advanced and promising expressions of human conversations through voice commands, text chats or both. From technical point of view, chatbot uses natural language processing (NLP) for the question answering system.
How chatbot works?
A chatbot works in same way as a human doing in helpdesk. The chatbot should have an ability to identify the user’s queries, collect the information and relevant entities from the user’s queries are the most important steps that chatbot should take. Once the chatbot focused on the content of the queries, provide the most appropriate response to the user’s queries.
For example, a customer sends a query like ‘What time does your store open tomorrow morning’. Based on the information available, the chatbot used to give immediate respond as human do like ‘Our store opens at 10am tomorrow morning and closes at 6pm’.
The chatbot response may be:
- a nonexclusive and predefined content
- a content recovered from an information base that contains various answers
- a contextualized snippet of data dependent on information the user has given
- the consequence of an activity that the chatbot performed by interfacing with at least one backend application
- a rewriting question that encourages the chatbot to understand the user's request accurately.
What is going on behind a chatbot front end?
Before getting to know about this question, you must aware about types of chatbot.
As we mentioned above, all chatbots are working based on AI, and all of them are supported by programming. However, chatbot is divided into two categories. This division is based on whether the dominant feature is hardcoded questions/answer or the AI.
As we know chatbot functions on scripted and structured based questions and answers are not that much complex. and bots that function on machine learning and AI are complex to understand. From the front end they both look similar and as a user, you may not be able to make a difference.
Scripted and structured based chatbots
A chatbot functions on hardcoded questions/answers requires a little knowledge and skill set but it will provide error free output to specific instructions. This means user’s questions must match with the programming developers have been given.
if the programming is not there in chatbot system, the question is ‘Will I need a brolly tomorrow’ then the chatbot response will be ‘I am sorry, I didn’t understand the question’. This bot can only be restricted to the programming it has been given.
In this scripted and structured based chatbot users can only interact via buttons or a given menu, you might be talking to one with structured questions and answers.
This type of scripted chatbots are often used on Messenger platforms but this chatbots are not used for marketing purpose because it needs to interact a lot with the bot. Prefer used to send newsletters or daily content pieces, generate leads, engage users, do surveys etc.
NLP Based Chatbots
NLP based chatbots are more suitable to customer service bot. If you are running a business this type of chat bot is very helpful to manage customer service things. This chatbot can understand meaning of language of commands you give, and these are do not need to be so specific.
An AI chatbot will easily understand that umbrella and brolly refer to rain, so that deviation from the standard question will not happen and users will get correct response to their questions.
This understanding of language is based on NLP. NLP is a part of machine learning and artificial intelligence. Basically, NLP works on three concepts: intent, entity and utterance.
Intents and entities are used to help structure the AI agent, while utterance allows to train and improve it. Essentially, machine learning bots get cleverer the more they are interacted with. Obviously, developer has more work behind the scenes is much greater.
I think now you get a clear idea on how chatbot work, Chatbots are certainly not something to be get feared, but rather something we should enhancing our user experience for various processes.
CAWI ™ is the best place to get AI chatbot to your business to enhance customer services. To get to know more about us reach www.cawi.ai or mailto:[email protected]
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When it comes to developing a chatbot, often business individuals seem in a dilemma about selecting a right chatbot development platform, tool or framework to seamlessly drive their determined goals.
So, this blog will let you unfold the list of popular chatbot development platforms to build intelligent and productive chatbots.
For more details read our story- https://yourstory.com/mystory/top-seven-chatbot-development-platforms-business
Interaction with customer has to be rapid, whether it is for sales, support or marketing.
In this technically upgraded world, people prefers instant solutions for their queries.
If your business is not offering smooth response, your customers will skip you without doubt.To deal with this crisis, AI powered chatbots make its appearance and made entrepreneurs to realize that they automate their business, communication with customers and augment the support greatly.
These chatbots are drawing a contemporary way for businesses to interact with their audience.According to a statis, around 35% of consumer require companies to consume chatbots to enrich their communication strategy and to deliver best experience.
If you are running a online based business, and lagging in customer support, then integrating AI chatbots for your business is much essential.Benfits of AI Chatbots for BusinessFind out the major benefits you can grab while integrating with AI chatbotsSaves your CostEmploying AI chatbots for your business will eject the need for workforce as well as cut-off the wages spending on the workforce.
Even though chatbot integration needs a certain amount to setup, this process will reduce the traditional customer service, infrastructure, salaries and training.All time SupportYour customer no need to wait for your workforce when chatbots are employed.
Chatbots are more popular and adopted by every industry like healthcare, travelling and many more representatives.
Artificial intelligence technology is used in most of the fields and is helps to get progress in that fields, for example chatbot online development.
Nowadays all the work is done through digital way, so it is necessary for all business to have their own chatbot, in this way messenger bot like Facebook messenger, slack and more chatting apps are growing earliest.All the world is in our hand if we have smartphone and can operate everything by sitting at home, we can take many services like banking or financial work, shopping, booking tickets and many other works.
To improve your application performance and to get more market value, it is needs to update with new technologies like IoT, AI and machine learning and others.Unique benefits of using chatbot in healthcareHealth monitoringHealthcare industry understood that how it is important to be available if there is an emergency of medical attention.
But doctors have limited time to look for lot of patients.
Next steps leave to virtual assistants to remind patients to take their medicine and keep on monitoring their health status.Updating information about health statusEmergencies are common in healthcare industries, but it requires prompt and correct diagnosis.
After building a mobile app specifically for business needs and developed according to the targeted consumer's physiology, you can still get the right amount of business opportunities similar to what your competitors are getting very well.
Have you thought about that?
What's the difference between you & your competitor's mobile app marketing efforts?
Is the AI-based Chatbot integration intrigued their real-time customers glued to their new product launching, solving consumer's queries & many more benefits chatbots offer for a business if developed by a reputed firm?
Now you must be wondering how to find these organizations for joining hand with, or to incorporate in integrating a chatbot technology to your mobile app effectively, so you can take maximum advantage of having a virtual assistant to guide your users in the right direction without even checking what's happening in your business mobile application.
I have been working as a full-time & part-time mobile app engineer for many companies across the world.
If you research building a platform where businesses can create their business bots for various channels, you’ll probably find the following excerpt insightful and effective in understanding NLP chatbots!
