As we head into an all-mobile age, business phone systems can start to feel a little outdated considering they’re tethered to our desks, though that’s why they remain so essential. If you’re using a business phone system and deciding whether it’s worth keeping or moving to mobile, we have a few critical aspects for you below.
Without sounding dramatic, a business phone system can make or break a business’s relationship with customers. If you begin pushing customers to mobile calls or forgoing calls altogether, you could be headed for disaster.
A business phone system is more than a place to chat; it’s a productivity and customer retention powerhouse — let’s take a look below at why that is.
A Business Number Is Impactful
One of the most apparent reasons to keep a business line, or business phone system is down to the telephone number these phones hold. There’s nothing more impactful to customers than a dependable 1800 or 1300 number, and your business phones ensure this.
With the above said, a business line is your sure-fire way to look more professional, trustworthy, and for lack of a better description, more like a genuine business.
One final thing to keep in mind is that these non-mobile numbers, especially shortened numbers, are exceptionally easy to remember. These numbers are fantastic for marketing purposes and make it harder for customers to forget who to call when they want some information or to make a purchase.
The Phone Line is Integral to Fixing Issues
For those times when customer issues rear their heads, there’s no process more effective than a phone call. When the time comes, customers will search your FAQ, take a look through your support pages, and if they’re unable to find a fix, they’ll give you a call. Without a business line, this creates a myriad of problems, which includes loyalty issues.
Through a business call, your staff have an easy way of talking your customers through the fix in just a few moments, getting them back on their way with as little struggle or frustration as possible. Again, this also assists in improving customer retention and loyalty – as a pleasant experience tends to retain customers.
Keep in mind that with a fully-fledged business phone system, you’ll have the chance to direct a customer call to several staff — reducing wait times.
A Direct Line to a Real Person
In line with customer service and support, a business telephone system assists all of your customers in finding someone ‘real’ to talk too, as opposed to an automated assistance bot.
Ask anyone their opinion on calling a business, and they’ll let you know that they don't like speaking with robots or automated machines, and a business system enables them fast access to a genuine human support worker.
It’s good to know that advanced telephone systems do the routing and directing of calls for you, so your customers aren’t left waiting, and relevant staff are put on calls with callers they can actually assist.
Productivity is Increased Company-wide
Aside from the obvious customer benefits, a company who utilises state of the art telephone systems in-house is one that has the capability to reach peak performance.
Imagine a workplace where everyone is connected to their colleagues via their smartphones, desk phones and even tablets. These workplaces get more done and have the ability to freely communicate without a slowdown.
With service providers such as MaxoTel providing cloud-based or hosted PBX solutions, businesses have the ability to move their entire telephone system into the cloud. As a result, everyone’s contactable at all times, even via their smartphones. These solutions allow more work to get done and keep information freely flowing through the workplace.
They’re More Affordable
One final point to keep in mind is that business phone lines are much more affordable than costly smartphone plans. Even if you ask your staff to bring their own device, workplace mobile plans still cost a lot more than the plans offered by hosted PBX providers, which include calls for free in some cases.
In the end, a business phone system could save thousands of dollars for your business, keeping it competitive and also ensuring it’s capable of providing a better experience for customers.
XENNECT is a full-fledged born-in-the-cloud business phone solution that’s broken free from the cookie-cutter cloud PBX framework – built with the business user in mind – to give you unparalleled control over every aspect of your business communication.Upgrade to a fully customized, white-glove phone system and unleash your company's true potential.Loaded with features, XENNECT allows you to customize your phone system the way you want to run your business.
The best part is that you won’t have to lift a finger.
With white glove onboarding and support, our engineers will get everything set up for you in a snap – saving you time and frustration.Other carriers try to justify the high prices they charge per user by bundling a bunch of features most people will never use.
After years of experience in providing UCaaS solutions, we’ve taken all of the features that 95% of our customers actually use and bundled them in our XENNECT Unlimited core service.
For the remaining 5% of your users, simply add the premium features they need.
Why pay the same price across the board for all users?
Voice over Internet Protocol which is shortly called VoIP is a kind of technology that makes use of standard internet connections to make phone calls rather than using the traditional phone.
In VoIP phone systems voice is used as data or audio is used as a data over the internet to either a computer user or landline telephone.
VoIP has become very popular for various reasons like great quality, low cost, and incredible features.
