Leading Canadian answering service firms share many of the same services and offer similar products. When you’re looking to partner with an answering service, there are a few things for every business owner to consider ensuring that the service they choose will work for them in the long run.
1) Live receptionists to respond your calls:
The best answering service firms provide live receptionists to take your calls and minimize the time that your clients must be on hold and remove the need for an answering machine or other automated answering solution. Whether you’re looking for support during business hours, overflow calls, or after-hours support- an answering service ensures your callers speak to a person, any time of day.
2) Forwarding options:
Whether you’re a small business, large company, or Fortune 500 enterprise, there are several ways to ensure that calls are forwarded to the answering service properly. You can continue to use the numbers you’ve used in advertising, and service follow-ups. Many answering services will also be able to provide toll free numbers as well.
3) Flexible service:
Some answering service have a one-size-fits-all box that they force their customers to use, even if it does not fulfill their requirements. Some answering services do this, but the best ones don’t. Finding an answering service that allows for customized solutions makes the most sense for long-term answering solutions for your business.
4) Call center services:
The best answering services go beyond taking messages for your company. They are also capable of delivering functions of larger call centres. This can include taking orders, answering questions about your services, managing SLA’s, level one help desk support, and working with your advertising campaigns to qualify leads.
Call My-Sidekick if you are looking for one of the best Canadian answering services. We can handle your all calls when you are busy with other critical tasks related to your business.
Are you planning to take your business to the next level in customer care?
Working with a live answering service is an excellent way to boost operations while offering 24/7 support to your clients.
With communication solutions for every industry, company size, and service level, it is never been easier to get started.
As technology continues to grow, answering service platforms and capabilities follow suit.
This makes keeping track on your virtual receptionist service a breeze, from call quality to message preciseness to questions regarding your bill.
Or, ask a customer support personnel to guide you through it.Some services let you forward messages directly from your portal as WAV files, document follow up notes and add tags, create login credentials for your workers and allocate particular calls for them to address & track, incorporate your existing appointment calendar, and more.Listen to call recordings:If you are working with a live answering service that provides call recording and you haven’t taken advantage of that feature, then it’s in your client’s best interest to listen to as many calls as possible.
Your glowing record of case wins, fast turnarounds, big name clients, word of mouth and online reviews will all contribute to the overall success of your firm, but often the most important factor for people choosing an attorney is the way they’re treated when they first get in touch and each touch point throughout their interactions with all of your team.
Customer experience makes a massive difference in how your firm is perceived and, in turn, how successful it could be.
One of the best ways to show commitment to customer care is with the very first, and often most regular, point of contact for your customers – a professional, polite and competent person responding the phone.With so many firms finding it hard to perfect this part of the client journey, we have compiled a list of the top reasons a law firm require a professional telephone answering service in Canada.1) Attorneys are exceptionally busy:Calls from your clients, keen parties, other firms and anybody else who might require your time can be a major disruption.
Without hiring additional team members or developing an in-house call centre, you could be missing new cases and letting your already crowded schedule to be interrupted & delayed every time the phone rings.With a professional telephone answering service in Canada, you’re able to focus on other tasks, and your callers are given a great experience – a far better result than a continually ringing phone, and interrupted legal staff.2) Consistency in client care is vital:Every time your telephone rings – it is vital that it’s answered professionally and by an individual who has been trained to deliver the best possible client care.
It can also become a voice your callers can come to identify.With the help of a professional telephone answering service in Canada, your clients will always be able to get in touch with your firm and speak with a devoted receptionist who sounds like they are based in your office, and wholly understands how your firm operates.
Every scenario will be covered in programming and scripting allowing for concise, consistent calls.Here at Legal Call 24, we have been offering our telephone answering service in Canada to law firms since 1948.
