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Why Your Business Needs an Answering Service This Holiday Season

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My- Sidekick
Why Your Business Needs an Answering Service This Holiday Season

The holiday season is in full swing, and for a lot of businesses, it means that they’re about to get busy. With retail sales between November & January anticipated to surpass $1.1 trillion, it is critical that businesses are ready to maximize the holiday season.

Retailers everywhere are getting ready for the busy holiday sales season in different ways. While brick-and-mortar shops see increased foot traffic, retail business will see a rise in phone calls. Retailers have many choices: they can hire seasonal employees to keep up with their improved sales volume; they can plan to outsource to a Canadian answering service or choose a combination of the two.

Do you require help inside your store or office?

If it is tasks like inventory, stocking shelves and cleaning that you require additional help with, only a person in store is going to be able to do the task. You’ll have to recruit, hire and train people for these tasks, but fortunately there’re several jobs where an in-house team member isn’t needed.

Does your business notice an increased call volume during the holiday season?

In the months surrounding the holidays, you and your team are expected to be busier with the daily tasks, like organizing merchandises and helping customers. Add in a phone that is unexpectedly ringing more than ever, and it might become more than you and your present staff can handle. If this is the scenario, a Canadian answering service can make sure that your callers are speaking with a live person, and that their basic questions are being answered.

Is offering top customer service a top priority?

Research discovered that there’s a 92 percent retention rate among organizations that have a well-crafted customer service program. This tells us that regardless of how hectic things get during the holiday season, it’s essential that all customers receive great customer service. With more people shopping during the holiday season, consider it a chance to please your current customers, and impress new ones so that they will become return consumers. By partnering with a Canadian answering service company like My-Sidekick, you know that your callers are receiving excellent customer service while you focus your energy on managing the other areas of your business.

If you answered “yes” to the above-mentioned 3 questions, a Canadian answering service can be a life saver for your business during the holiday season.

 

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