It works as a central hub or central storage system to access resources or gain information about their dealings with your organization.Now let’s look at why having a client portal platform in this DIY era is a necessity.Happy Customer BaseIn a portal, you can create and share the knowledge base of your products with your customers.
Which helps them to find and solve their issues on their own.
Most importantly, if they are not able to solve, they can chat with your support staff right from the portal or can add their query as a case too.Portals help to reduce your ticket generation which, in turn, allows your employees to productively utilize that time in researching or learning something new.
Hence, having a customer portal results in saving time and resources and creating a happier customer base.SecurityPortals use the latest security measures such as SSL encryption, firewall, etc.
you heard it right, these centralized portals give you the privilege to decide who can access what data of your company as well as of your customers.Build CommunityUsing these portals, it becomes easy for your customers to not only reach out to you any time, but they can also interact and share their knowledge of the product with each other.
Because of this, there will be less redundant and repetitive questions from customers which will help your employees to manage time and communicate more skillfully.Centralized InformationYour customers expect to reach out to you if they face any issue in your products.