December 17, 2019: Maersk has released its revamped remote container management (RCM) platform featuring the virtual assistant ‘Captain Peter’.
Since its launch in September 2017, over 3,600 companies have signed up for RCM and the transparency on information from the over 380,000 refrigerated containers of the combined fleet of Maersk and Hamburg Sud it provides.
“Over the last two years, our RCM product has proven good value to our reefer customers, but we have also identified key areas of improving such a cargo visibility tool,” explained Ken West, reefer digital development manager at Maersk.
“With Captain Peter, we are significantly elevating the customer experience of working with the data and building the foundation for delivering even more advanced features around it.”
Captain Peter keeps an eye on the container’s temperature, humidity, and CO2 levels, and notifies the customer if something needs attention.
The data is now cloud-based for increased agility and can be easily shared as well as configured to the customer’s specific needs.