It’s difficult to start a new business, but the real backbreaker is efficient business management. And to continuously control business, one aspect that must be retained is that 80% of all business communications take place via a phone call.
Surprisingly, most of the businesses fail badly in executing this task with corrective measures. There must be multiple reasons behind this setback however the primary reasons could be:
· They are not aware of the solutions that can help in managing business calls automatically.
· They are not acquainted with the benefits that this solution can bring to their business.
An interactive technology, communicating with the callers, collecting necessary data and routes for calls to the correct officers, is the Interactive Voice Response system (IVR). This can boost customer satisfaction with a Hosted IVR system that means improved retention of customers, stronger brand formation and better sales. An IVR system is accessible 24×7, customers can get their problems resolved anytime. An IVR device can be configured with a customized welcome greeting to improve customer satisfaction. Read More...