What does a hotel have to offer to make its guests happy?
The choice of accommodation plays a key role in the success of any trip. A hotel that meets our expectations will undoubtedly contribute to our personal satisfaction. Beyond the category, what we expect from an establishment is that the services we have paid for meet quality standards. And it is that sleeping eats an important part of our budget.
A study carried out by the Eurostars chain has determined that a good rest and the comfort of a home are the factors most valued by guests when staying in a hotel. But we wanted to go a little further and, after consulting various studies and customer satisfaction surveys, we have summarized the basic services that an establishment must provide to its guests to make them happy.
Cleaning
If there is something in which everyone agrees and, therefore, we would have to place as one of the most prominent priority requirements, it is the importance of cleanliness. Rooms, bathrooms, common spaces, sheets, towels, curtains or rugs, and any other accessible corner for the client must be perfectly clean.
Discovering suspicious stains or unpleasant odors are unmistakable signs that it has not been cleaned in the necessary depth, something that can surely ruin a stay that we expected to be perfect.
At the end of the day, and after a tiring day, having a good bed - the bigger the better - a comfortable mattress and delicate bedding is a gift . The hotels, aware of the importance of the quality of rest, in recent times have substantially improved this aspect. Some of them go further, designing spaces based on the position of the bed, the well-known feng shui .
Wifi
Having to pay for having wifi in the room has gone down in history. Today, the guest assumes that the chosen hotel will have free internet, not only in the common areas, but also in the rooms. Be it a leisure or business trip, poor connectivity causes a high level of frustration . For many travelers, not being able to consult social networks or an excessively slow connection is enough reason to put the hotel on the blacklist.
Attention
Although automation is increasingly imposed in many processes - check-in and check-out are examples of this - everyone appreciates the friendly treatment of the staff. A friendly response from reception professionals to an inquiry, good telephone service, good waiter service or cleaning staff make customers feel at ease.
Bathroom
A good private toilet is one of the most valued aspects among travelers, especially if it has efficient facilities (if possible, better than home): with showers with sufficient pressure or control of water temperature, among others. requirements. Giant towels, bathrobes, and slippers if it is a hotel of a certain category, a hairdryer, and good amenities delight guests.
Safety
Leaving the room with the doubt that when you return everything will be in place is not exactly a good indication of the quality of a hotel. Feeling safe, having some access control, or having safety boxes to store valuables are some of the details most valued by guests.
A nice place
Being surrounded by a pleasant decoration not only in the room but also in the lobby and in the other common spaces make anyone feel good. This includes, in addition to the furniture, the smells - although some often overlook it, they influence the experience we live - and especially the air conditioning and lighting. And it is that good lighting improves the feeling of personal security.
And finally, the additional services
It will be up to you to decide whether to opt for these additional services, but being able to have a drink at the hotel bar or a good dinner without having to go outside after a tiring day can be a real gift. De-stressing in the fitness room, in the pool, or exchanging impressions with other guests on the terrace or in the lounge can also be unexpected and perfect options, capable of turning any day into a very special day.(Tripplego)
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