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As you may already know, Microsoft provides a dedicated technical support service for its software solutions. One nuance in its operation is that the duration of support is always fixed and based on the following “tariff plan”: the initial product support lasts 5 years, after which another 5 years of extended support come into play.
The same rule applies to MS Dynamics AX extended support which ends on October 1, 2023. In this article, we described what will happen when mainstream support ends for Dynamics AX. Today, our goal is to describe the Microsoft extended support concept in general.