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The huge numbers are a proof that industries around the world are realizing the importance of chatbots in their business and are already incorporating them in their existing systems.
In recent times, one industry that has implemented Chatbots on a major scale is the Logistics industry. Over the years, there has been a steady shift in the logistic and the supply chain management industry as far as the usage of chatbots are concerned as it provides better communication facilities. A study done by Statista also shows that the worldwide market size of the chatbots is expected to reach $1.25 billion by the year 2025.
The huge numbers are a proof that industries around the world are realizing the importance of chatbots in their business and are already incorporating them in their existing systems.
Why a Logistics and Supply Chain Management Company needs a Chatbot?
Before understanding the need of the chatbot, let us first understand the manner in which the customer support technology bot works. Chatbot uses AI and Machine Learning to deliver personal customer service via website or on a mobile app.
By including the chatbot on their website or mobile app, businesses have experienced a steep rise in the level of customer satisfaction. The customer expectation in accordance to the services provided by the company is rising every year, thus it becomes essential for the Logistics companies to include a method that can be available 24*7 for the customers. Chatbots provide fast, accurate and personalized customer service at real-time without any delay.
Chatbots can be the trusted ally for the Logistics companies in this ever changing modern day business scenario. Apart from delivering high quality customer service, it reduces the cost and also optimizes in managing employee’s time.
The list of benefits that Chatbots provide to the Logistics and Supply Chain Management Companies.
What are the benefits of having a Chatbot for the Logistics Companies?
After understanding in brief about the need and importance of chatbots, let us head straight to know about the gains.
Increasing Employee Productivity
Chatbots reduce the operational cost that is spent on the everyday tasks such as scheduling meetings, updating CRM, generating documents and many more. This in return increases the overall productivity of the employees as they don’t have to do the mundane tasks repeatedly. As the employees move towards better productivity, the overall efficiency level of the Logistics Company will increase and as a result, they will stand out in the competition with their peers. The important tasks will be given more attention and they will be completed with speed and accuracy.
Quick and Accurate Responses to the Customers
According to research, almost 2/3rd of the web users believe that the 24 hour service is one of the best features of the chatbot. Thus it becomes an essential part in increasing the customer engagement and experience as the chatbot is available round the clock to assist the users in any of their queries. Moreover, the bots can guide your user to find their related searches in the website or the mobile app. Thus it helps in increasing the customer experience and reduces the bounce rate from your website or mobile app.
Crystal Clear Automation
Chatbots will cater to all the steps that go down in the process of the Logistics Company. From picking up the product to doing software upgrade to scheduling delivery, Chatbots have got everything covered. Moreover, the chatbots will also notify any mishap or breakdown occurring with the vehicle in order to get timely help and make the process uncluttered.
No human intervention is required for doing all these tasks as everything can be easily managed by the chatbots. The Chatbots will complete all the tasks in the predefined time with higher accuracy. Automation will also help in streamlining the everyday tasks and as a result no extra time is wasted on them.
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Let’s begin with the basics!
Chatbots are the computer programs that imitate the human style of conversation.
But, did you know there is a difference between regualr chatbots and the AI chatbots?
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