Multiple providers are contemplating whether they should use the manual process to manage their service delivery of the fiber network. This might work in the initial phase of the deployment but manual provisioning will put a strain on the entire network. Business support systems and operations support service tools provide automation, as well as provisioning management systems to help companies be more efficient.
Manual provisioning was effective in the past. However, the number of installs and customer registrations increase per day, there is an increase of strain in the network’s systems. It leaves more room for errors which could lead to a higher customer churn rate.
Software companies like ETI provide business support service and operations support service tools for businesses that need it the most. The BSS and OSS tools automate network provisioning. This makes it easier to address every functionality as the tools have the features and data that are necessary to control the delivery of services.
Telecommunication companies, OTT platforms, cables, and other related sectors need to work with a company that provides business support and operations support service tools for their businesses. The OSS tool must be able to eliminate the necessity of a design-and-assign functionality.
Nonetheless, every industry must fully understand the type of servicing tool that they need. The BSS tool has its own uniqueness to OSS tools. BSS stands for a business support system while OSS refers to the operations support system. Both BSS and OSS are important factors in a business. However, both systems are interdependent and can have the proper integration on both systems which should be achieved to align the business and its operations to a common goal. There has to be a proper integration between BSS and OSS systems which are most critical on telecommunication operations.
Operational Support Service
Operational support service or OSS is about generating important data about the network’s status. The OSS also facilitates the maintenance of customer services. There are nodes for each separate configuration system and vendor-specific management. If an operational issue arises, the OSS can be used to gather information and perform diagnostics. These workflow involves the fault location and causes identification. The OSS system is also used to fix the identified issues. An OSS tool is utilized for the monitoring of critical nodes, as well as their interoperability to be able to maintain a continuous service for the end-user. A network node also upgrades and maintains the system under the service of tools.
Business Support Service
The business support service or BSS involves the applications that maintain and support the activities interfacing with the customers. BSS tools support the key processes in a system which include order management, product management, customer management, and revenue management. Revenue management involves other major processes including service rating, charging, billing, and mediation. BSS is able to handle combinations of other available services.
Customer management includes customer relationship management, customer care, and customer issue tracking systems. Meanwhile, order management and product management systems which compose of the service creation, as well as order handling systems. All other processes are aligned to other business requirements even if it is technically different. An example is how billing and customer care systems are distinct but need to share information within the system.
The difference between BSS to OSS
The OSS tools aim to facilitate the operations while the BSS works on services offered to the customers. OSS and BSS are connected to support the system in the operations and services of the business. Every system utilizes its own service and data responsibilities. In industries where services are the main focus, customer satisfaction is the main goal. The BSS aims to provide a guideline which the OSS will provide for the important areas that have to be focused on. This guideline will be the focus of everyday operations. At first sight, the OSS is not focused on customer requirements much like the BSS. However, it has the ultimate goal to ensure that customers are satisfied with the service they got. For instance, the key performance indicators or KPIs of the systems are made in a way where the OSS will be able to facilitate an uninterrupted service to the customer.
The BSS is focused on the components of the system that are related to the customer. Examples of BSS tasks are:
- Taking orders
- Payment issues or problems
- Revenues
- Customer services
- Customer management
- Product management
- Order management
- Revenue management
The BSS is focused on the components of the system that are related to the operations of the business. Examples of OSS tasks are:
- Service provisioning
- Provisioning management
- Network provisioning
- Automated provisioning
- Network management
- Fault management
- Network configuration
- Network inventory
The front-end staff of a company handles the BSS side. The technical back-end employees are the ones responsible for the OSS system. In the OSS, troubleshooting and fault identification mechanisms are designed to track issues without any interruption to the services. The BSS might facilitate the billing process but the input for it comes from the OSS. Therefore, proper alignment and integration for the two systems are important for the company to be able to achieve the objectives of the business.
Both the BSS and OSS act as the two legs of a complete system. OSS would serve as the nerve system in the network, while the BSS serves as the heart. However, both systems are equally important and play essential roles in generating revenue for the company. If one leg becomes problematic, the other leg will fail as well. The OSS is used for the infrastructure implementation, operation, and configuration whereas the BSS supports the CORE system. The BSS applies business principles to bill its customers, maintain loyalty, increase retention, and accept payment.
Both business support service and operations support service tools are important components of a business. It is almost impossible for one support service to exist without the other. Virtually, there is no value for the company to run without utilizing both systems. These two systems must be appropriately fixed, aligned, and integrated towards a common goal for the business to achieve the best end result for the company.
MarketsandMarkets™ forecasts a new market research report on “The telecom managed services market size is estimated to grow from USD 11.90 billion in 2017 to USD 22.58 billion by 2022, at a Compound Annual Growth Rate (CAGR) of 13.7%.
Telecom managed services enables service providers around the world to improve their BSS/OSS operations that include revenue assurance, fraud management, asset assurance, cost management, and others.Browse 79 market data tables and 72 figures spread through 146 pages and in-depth TOC on "Telecom Managed Services Market by Service Type (Managed Data Center, Managed Network, Managed Data and Information, Managed Mobility, Managed Communication, and Managed Security), Organization Size, and Region - Global Forecast to 2022"Major Key Leaders:The major vendors in the telecom managed services market are Amdocs (US), AT (US), CenturyLink (US), Cisco Systems, Inc. (US), Comarch S.A. (Poland), Ericsson AB (Sweden), GTT Communications, Inc. (US), Huawei Technologies Co., Ltd. (China), IBM (US), NTT Data (Japan), Sprint.com (US), Tech Mahindra (India), Unisys (US), and Verizon (US).The managed mobility services segment in the telecom managed services markets is projected to grow at the highest rate during the forecast period.
It is very important for the enterprises to have more focus towards the management and security of mobility devices.
The key trends which are driving this market include growing consumption in productivity applications, workforce decentralization, globalization of business, prominence of cloud-based enterprise mobility management, and robust environment for smartphones and tablets across organizationsAsk for PDF Brochure @ https://www.marketsandmarkets.com/pdfdownloadNew.asp?id=117103536The SMEs segment is expected to grow at the highest CAGR in the telecom managed services market during the forecast period.
The SMEs has the limited in-house network and IT infrastructure capabilities, therefore, they mostly prefer to outsourced managed service from service providers.
The growth in APAC is mainly driven by the increasing internet and mobile services and establishments of new data centers in China, India, Singapore, and Australia.Browse Complete Report @ https://www.marketsandmarkets.com/Market-Reports/telecom-managed-services-market-117103536.htmlKey Target Audience for Telecom Managed Services MarketCommunications Service ProviderManaged Service ProvidersConsultantsGovernment AgenciesIT Security AgenciesMobile Network OperatorsMobile Virtual Network OperatorsInfrastructure ArchitectsOpen-Source Platform ProvidersSystem IntegratorsExternal Service ProvidersAbout MarketsandMarkets™MarketsandMarkets™ provides quantified B2B research on 30,000 high growth niche opportunities/threats which will impact 70% to 80% of worldwide companies’ revenues.
