Scheduling is one of the simplest and most basic steps in the healthcare revenue cycle. But it is not any less important. As the first context of contact with the patient, it strongly affects the entire experience that a patient has with your healthcare service. A 2017 study by the University of Utah reports that 39% of patients surveyed considered scheduling a timely doctor appointment as the most important expectation they have from a healthcare service. That is not quite surprising when you consider the results of another study. In this one, more than 30 % of the patients under the study with an urgent medical problem reported that they were not able to schedule appointments on time.
So as a healthcare provider, the first constructive step towards enhancing the quality of care you provide and streamlining your revenue cycle is to improve your patient scheduling process. But how can you do that? Here are six ways that will surely make your scheduling process run as smoothly as a well-oiled machine!
1. Confirm appointments by text or email
When a patient misses his/her appointment, it is not only the patient who suffers the consequence but the physician’s office too. With staff having little time to recall patients from the waiting list, the precious time that the physician could have utilized to see a patient is lost in inactivity. This translates to a loss of revenue and goodwill. Confirming appointments through automated reminder calls and emails is a proven method to reduce the number of no-shows and late arrivals.
2. Enable Patients to Self-Schedule
Another way technology can help you prevent scheduling problems and save you time and money is by allowing scheduling through patient portals. Giving patients the flexibility of scheduling or rescheduling their appointments at a time convenient to them makes it more probable that they are on time.
3. Factor in urgent care requirements while scheduling appointments.
Whether you are using your staff or using scheduling software, factor in priorities while scheduling appointments. The time and attention that each patient needs differ according to their specific problems. Sometimes all a patient needs is a clarification that can be given through a phone consultation. A well-trained staff can assess the priority during the scheduling and allot appointments so that a patient needing urgent care is given an immediate slot.
4. Leverage the potential of data analytics
Data analytics has opened up unique solutions for problems in every industry and specialization and it could be very well explored for rectifying hitches in Patient scheduling too. Data from scheduling software or manual forms could be used to analyze trends and find out the reasons behind your practice’s scheduling inefficiencies.
5. Maintain a patient waiting list
No matter how organized your practice is and how well you make schedules, you cannot avoid last-minute cancellations and delays. A readily accessible waiting list can help you quickly notify everyone on the list about the open slot. This saves time that you spend on calling and helps you keep the patient flow steady.
6. Use an Automated Patient Recall System
Ensuring that your patients return for follow-ups and regular check-ups is an important part of your scheduling process. Automating this process ensures optimal utilization of your time, and contributes to better care and higher patient satisfaction
Efficiency in billing starts with efficiency in scheduling. A professional RCM service provider keeps in pace with the latest in billing software and technology and is better placed to heighten the efficiency of your scheduling process. If you are looking out for an RCM partner who ably supports you in all your revenue cycle functions including patient scheduling, reach out to us. Experienced teams at Rannsolve will ensure that your schedules are fuller, your revenues are more consistent and most of all, that your patients are more satisfied!
The one question that looms large over your sky at this point is this: ‘To outsource or not to outsource?’Before arriving at an answer let us look at some factsNearly 80% of all medical bills have errors and in around one-fourth of these bills, the errors involved a significant amount of money.The average cost to file an initial claim is $ 6.75 while the average cost to rework a denied claim is around 25 $In the last seven years, there has been a 70% increase in data breaches in the healthcare industrySo what do these data tell us?
And we know that efficiency improves when any task is handled with more specialized knowledge and expertise.
Medical billing companies with an exclusive focus on billing, tend to collect more revenue at a lesser cost.
The benefits of increased efficiency are not only limited to savings in cost but also spill over to other aspects of healthcare operations.
They have well-established processes and workflows that expedite collections.More Focus on Patient CareWhen you outsource your medical billing process, you free your staff from cumbersome repetitive tasks associated with billing including identifying and rectifying errors, monitoring the process, and claim reviews.
This in turn lets them focus on the more important goal of improving patient care quality.Stable Billing supportLong and frequent vacations taken by one of your staff or a sudden sickness that keeps more than one employee from work means that your bills are not raised on time.
Why is it so important to verify benefits and eligibility of the insurance?
Here's what you need to know.
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Global Europe Healthcare RCM Outsourcing Market by Type, Application, Regions and by Key Players, Forecast to 2026 documents an overview of the market trends, competitive structure, market shares of the competitors, market demands, market drivers, market restraints, and product analysis, and.
The report presents a detailed analysis of global Europe Healthcare RCM Outsourcing market size on regional and country-level, recent developments, segmentation market growth, strategic market growth analysis, opportunities analysis, and product launches.
Competitive landscape provides details by vendors, including company overview, global presence, company financials, market share, market potential, sales and revenue generated, price, consumption and production sales, SWOT analysis.DOWNLOAD SAMPLE REPORT: https://www.reportcrux.com/request-sample-report/Europe-Healthcare-RCM-Outsourcing-MarketThe report highlights in-depth quantitative as well as qualitative insights, historical data, and market size projections till 2026.
It also gives a perspective on manufacturers, associations, specific organizations, industries, companies, and suppliers that work to expand their business worldwide.
Value chain analysis of the industry is explained in detail this providing a clear view of key mediators involved.
Key market players in the global Europe Healthcare RCM Outsourcing market, consist of Conifer Health Solutionsnthrive (Medassets + Precyse)optum360Change Healthcare (Emdeon)McKesson RelayHealthParallon (HCA)MedData (Cardon Outreach)MedAssist (Firstsource)The SSI GroupAvailityAccretive Health (R1 RCM Inc)GeBBS HealthcareCerner Request for Research Methodology: https://www.reportcrux.com/research-methodology/Europe-Healthcare-RCM-Outsourcing-MarketRegional Analysis:Based on region, the market report is segmented into five main regions i.e.
The Healthcare RCM Process is a complicated cycle, it follows an order and it flows in the way as mentioned below: RegistrationFinancial CounselingCharge CaptureUtilization ReviewMedical Record DocumentationClaims SubmissionThird Party Follow-upRejection ProcessingPayment PostingAppealsContract Management These are the processes included as a part of Healthcare Revenue Cycle Management Services.
They differ in their features based on the type of software that the Hospital or Clinic is using.
These are the organizations that not only provide Healthcare Revenue Cycle Software but also Healthcare RCM Solutions.
From providing Healthcare Revenue Cycle Analytics that include customized reporting of financial data, information management and providing key performance metrics, it is also ensured that intuitive data visualizations are present to get a better understanding of the reports by just rolling one’s eyes through the charts and graphs -- all just in a single glance.
Errors such as code flaws, inaccurate capturing of patient data, low quality of patient engagement and other factors are analysed using Healthcare Revenue Cycle Analysis softwares in order to get an overview of the situation and ensure that Healthcare Revenue Cycle Management Optimization is done correctly to leave no room for errors.
Also, in hindsight, Healthcare Revenue Cycle Management (RCM) Outsourcing does not account to being a better fit than Healthcare RCM Softwares.
