Decades of experience assisting firms successfully meet their staffing needs and provides consulting services to clients both in Direct Placements and Contract Staffing.
It changed how employers and customers expect work to be delivered.2021 will bring more of the same.
We will travel less, work remotely, meet virtually, and continue to work differently.
How do we keep employees safe—in or out of the office?In the many conversations I have with ServiceNow customers, the focus is often on optimizing service delivery cost and productivity.
When you design service delivery with the employee in mind, processes improve, costs go down, and the employee experience gets better.Evolution of shared servicesThe origins of service delivery were decentralized, with many duplicate services, processes, and technologies.Over time, organizations consolidated delivery into shared services and then into a multi-functional service delivery model managed in silos but with a common service management regime in place.Today, pioneers of enterprise service delivery are pursuing digital employee experiences (digital EX) through integrated business services.
This usually means introducing global service owners and an integrated delivery network, as well as a head of integrated business services who reports to the board.To date most large enterprises have been functioning under a hybrid model—falling somewhere in between the fragmented beginnings of their service delivery efforts and the move toward multi-functional shared services.This comes as no surprise, as there’s no way to jump from one phase to another overnight.
Step one is the adoption of self-service capabilities.When self-service is used to address these repetitive requests, it frees up the agent to focus on more complex issues.
Keep in mind that no assessment—including this one—will ever provide the ultimate answer to the question “What should I do next?” Instead, this exercise will give you data to consider and incorporate with all of the other data that you are collecting that may highlight certain themes for you to explore further in determining what might be next for you.
The more responses you have, the more likely common themes will emerge.
To be clear, I am not advocating letting other people decide your professional path for you—in fact, you want to stay away from what my colleagues and I call “the should’s.” For example, “My parents say I should find something more stable than a startup,” or “I got a law degree, so I should really do something in the legal field since I spent all that money on law school.” Feedback from others can be helpful since they are likely more to be objective in identifying your gifts and talents that you have either taken for granted or have a blindspot around and don’t recognize the extent to which you are really good at something in particular, whether that’s communication, creativity, or coaching others.
Likewise, if the adjectives are along the lines of “caring, compassionate, and helpful,” perhaps something in the helping professions like teaching, medicine, counseling, or coaching would play to your strengths.
For example, someone once told me that I was a risk-taker.
They responded with actions or decisions I had made that I had never thought of as risky, because they were things that I wanted to do.