Summary - A new market study, titled “Helpdesk Automation Market Research Report - Global Forecast to 2023”has been featured on WiseGuyReports.
Report Description
This report analyzes the global helpdesk automation market by software (web help desk, open source help desk), solution (alert management, ticket sortation), end user (IT, telecommunication, education, government, retail), organization size (large, SME’s); it also studies the top manufacturers in the market.
The global helpdesk automation market is expected to reach USD 11 billion by 2023, at a CAGR of 33% during the forecast period 2017 - 2023.
The major players in global helpdesk automation market include:
- BMC Software, Inc (U.S.)
- CA Technologies (U.S.)
- Hewlett Packard Enterprise Company (U.S.)
- Landesk Software (U.S.)
- ServiceNow, Inc (U.S.)
- Axios Systems (U.K.)
- HappyFox Inc (U.S.)
- FrontRange Solutions (U.S.)
- NTRglobal (Spain)
- Sunrise Software Ltd (U.K.)
- Atlassian Corporation Plc. (Australia)
The market revenue and share have been analyzed with respect to the following regions and countries:
America
North America
U.S.
Canada
Mexico
Europe
Germany
France
Italy
U.K.
Rest of Europe
Asia Pacific
China
India
Japan
South Korea
Rest of Asia Pacific
Rest of the World
On the basis of software, the global helpdesk automation market has been categorized into the following segments:
- Web help desk
- Open source help desk
On the basis of solution, the global helpdesk automation market has been categorized into the following segments:
- Alert Management
- Ticket Sortation
On the basis of end user, the global helpdesk automation market has been categorized into the following segments:
- IT
- Telecommunication
- Education
- Government
- Retail
On the basis of organization size, the global helpdesk automation market has been categorized into the following segments:
- Large
- SME’s
Research Methodology
Market Research Future analysis is conducted by industry experts who offer insight into industry structure, market segmentation, technology assessment, competitive landscape (CL), and market penetration, as well as on emerging trends. Besides primary interviews (~80%) and secondary research (~20%), their analysis is based on years of professional expertise in their respective industries. Our analysts also predict where the market will be headed in the next five to 10 years, by analyzing historical trends and current market positions. Furthermore, the varying trends of segments and categories in different regions are estimated based on primary and secondary research.
Both the top-down and bottom-up approaches were used to estimate and validate the size of the market and to estimate the size of various other dependent sub-markets. The key players in the market were identified through secondary research, and their market contributions in the respective regions were determined through primary and secondary research. This entire process included the study of the annual and financial reports of the top market players and extensive interviews for key insights with industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares, splits, and breakdowns were determined using secondary sources and verified through primary sources. All the possible parameters that affect the market covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to arrive at the final quantitative and qualitative data. This data has been consolidated, and detailed inputs and analysis by Market Research Future added before being presented in this report.
FOR MORE DETAILS: https://www.wiseguyreports.com/reports/4201926-helpdesk-automation-market-research-report-global-forecast-to-2023
About Us:
Wise Guy Reports is part of the Wise Guy Research Consultants Pvt. Ltd. and offers premium progressive statistical surveying, market research reports, analysis & forecast data for industries and governments around the globe.
Contact Us:
NORAH TRENT
Ph: +162-825-80070 (US)
Ph: +44 203 500 2763 (UK)
Market HighlightsAs per Market Research Future (MRFR)’s analysis, the global helpdesk automation market is expected to strike a CAGR of 33% during the forecast period 2017 to 2023.
The market’s valuation has been projected to touch USD 11 Bn mark by the end of the assessment period.
It is prognosticated to drive the expansion of the market over the next couple of years.The technology offers quick query solving process which has accelerated its adoption across industry verticals such as BFSI, healthcare, education, etc.
This, in turn, is expected to expedite the growth of the global helpdesk automation market in the forthcoming years.Large organizations experience complex helpdesk solutions which has intensified the helpdesk automation demand in the recent years.
It is designed for MSPs and IT specialists to simplify support.In September 2018, ServiceNow London has integrated chatbot automation, its previously announced Virtual Agent, with IT service management (ITSM) for helping desks and ticketing systems.In September 2018, the leading e-commerce platform provider, xSellco, has officially introduced eDesk, for providing online sellers full visibility across the marketplaces.Segmentation:By software type, the global helpdesk automation market has been segmented into web helpdesk software, open source help desk, enterprise help desk software, and, on-premise help desk software.By solution, the helpdesk automation market has been segmented into alert management, ticket sortation, ticket scheduling, and others.By end users, the global helpdesk automation market has been segmented into IT, telecom, education, government, retail, automotive, healthcare, and BFSI.By organization size, the helpdesk automation market has been segmented into small & medium size enterprises and large enterprises.Competitive Dashboard:Some of the global leaders in the helpdesk automation market profiled in this MRFR report are CA Technologies (U.S.), Hewlett Packard Enterprise Company (U.S.), BMC Software, Inc (U.S.), Landesk Software (U.S.), Axios Systems (U.K.), HappyFox Inc (U.S.), ServiceNow, Inc (U.S.), FrontRange Solutions (U.S.), Sunrise Software Ltd (U.K.), Atlassian Corporation Plc.
The technological advancement of the region has facilitated early adoption of the technology.
The Global Helpdesk Automation market report explores the developments in the global Helpdesk Automation market over time by carrying out a comprehensive analysis on various dynamics of the market.
The report studies the factors that influence Helpdesk Automation industry growth at regional and global level.
The report highlights the technologies that have boosted the overall productivity and helped in achieving the objectives, mainly consume time, improve productivity, and reliability.
Issues and limitations in the global Helpdesk Automation market are detailed.Request a sample of this report @ https://www.orbisresearch.com/contacts/request-sample/5216885?utm_source=RohitThis study covers following key players:BMC SoftwareBroadcomHP Enterprise ServicesServiceNowAtlassianAxios SystemsCherwell SoftwareFreshdeskHappyfoxKayakoNTR GlobalResolve SystemsSunrise SoftwareSunView SoftwareVision HelpdeskVorexThis research study vehemently portrays and states minute details of consumer preferences, their consumer spending capabilities, besides classifying market restraints and opportunities.This is used to forecast the global Helpdesk Automation market in this study.The fastest-growing market countries, with high growth potential, are highlighted in the report.
Moreover, the countries that are expected to grow strongly significantly over the next five to ten years are also highlighted along with the slowest-growing markets for the Helpdesk Automation industry.Browse the complete report @ https://www.orbisresearch.com/reports/index/global-and-japan-helpdesk-automation-market-size-status-and-forecast-2020-2026?utm_source=RohitMarket segment by Type, the product can be split intoIncident Management SystemsSelf-service Password ResetKnowledge BaseIncident Management PortalAutomated DiagnosticsMarket segment by Application, split intoIT and TelecomBFSIGovernment and EducationHealthcareManufacturing and AutomotiveRetailOthersThe data contained or presented in this report has been sourced from national and official statistics, industry associations, government publications, firms that provide market intelligence, official websites, and company reports.
The methodologies sued for collecting and reporting the data are primary and secondary research methodologies.The report represents the size of the global Helpdesk Automation market in the major economies and the market share of each country.For Enquiry before buying report @ https://www.orbisresearch.com/contacts/enquiry-before-buying/5216885?utm_source=RohitThe report from the analysis identifies the most likely the new member states viewed as the most promising markets.
In most of the companies, an IT helpdesk is often the most understaffed and overworked segment of its IT department.
Let’s take a look at how hiring IT helpdesk services have many advantages for reinforcing your business.
Thus, the company saves cost involved hiring, training and accommodating a lot of staff.
A sound knowledge base:The help desk executives from IT help desk services have a strong hold on the subject as they have the routine job of help desk services.
Management and tracking:As the company doesn't have to engage itself in the infrastructure for the Helpdesk i.e.telephony and communication devices, servers, hiring the staff, delivering training; the company saves all the hard work in managing the infrastructure and tracking the process.
24 x 7 Global Support:Arranging and preparing for 24 x 7 global support involves extensive management and infrastructure as well as higher costs.
