Telecom billing is slowly emerging as the most critical aspect of telecom operations in the world. Customers are knowledgeable and know exactly what they want. More importantly, they don’t want to spend a single penny more on the services that they are using than what is necessary. Almost every customer is comparing plans online and going with vendors who offer the most bang for their buck. Therefore, as a telco, you need to focus exclusively on telecom billing and meet customers’ requirements immediately.
Real-Time Billing for Revenue Assurance
Real-time billing implemented via an Online Charging System (OCS) ensures complete revenue assurance. Hence, the transparency between the customer and the operator is always maintained. Not only that, if it comes with Business and Operation Support System functionality, it becomes a one-stop solution for every problem.
A comprehensive telecom support platform such as Telgoo5 offers more visibility into what’s going on in the process. Hence, telecom operators are able to understand customers’ behavior, buying habits etc. through data analytics. As a result, they can be more proactive in meeting their expectations through better planning, hence preventing customer attrition. The best systems like Telgoo5 come with CRM, point of sale and other essential features, which make the task of a telecom entrepreneur simpler.
