How many times have you used chatbots and conversational AI interchangeably? Let me guess; you’re probably thinking, were they any different?
I wouldn’t really blame you. On the surface, these two terminologies appear similar. Their core value is to enhance customer experience through automated conversations. However, their differences lie in how they achieve their goal.
Let’s understand both these concepts more clearly, shall we?
Read the full article from here: Chatbot vs. Conversational AI.
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