Sign in

How to fix the issues with Roadrunner Email account

How to fix the issues with Roadrunner Email account

Follow this guide to fix the issues with the Roadrunner Email account and know why these problems can occur with your account. 

So, here are the common issues that users face with the Roadrunner  mail accounts.

  • Server not responding 
  • Authentication error 
  • Incorrect Password
  • Server not found 
  • Can’t access the Roadrunner account
  • Can’t send and receive the emails
  • Unable to sync roadrunner accounts
  • Couldn’t recover deleted mails 

Let’s find out the reason and also the solutions to fix these issues with your mail account- 

Server not responding-

Sometimes lousy internet connectivity, incompatible browsers, third-party software on your system, and firewall can cause this issue. So to get rid of the response problem, you can try the methods given below- 

  • Reconnecting your device to a new internet connection could help you to fix the issue.
  • You can try using a different internet web browser.
  • Enable Javascript on your browser if it isn’t. In case you find it there, then disable it. 
  • Also, check out the firewall on your system if you’re using a desktop or laptop computer. Disable the firewall because sometimes it can prevent you from accessing your mail account. 

Authentication error- 

Incorrect credentials, bad internet connection, and hacker attacks could cause this issue. You can check out these given solutions to tackle the problem- 


  • Try refreshing the login portal web page and re-enter your login details.
  • This error can be the result of a bad network connection if you’re using a handphone to access your account. You could try to switch it off and then turn on your cellular data to eliminate the issue.  
  • Incorrect configuration of your email client can also result in this error, so reconfigure your email client. 
  • Also, you could also reset your password in case of a hacking attack on your email account. 

Incorrect password- 

It is the most common issue that users encounter with their mail account. This error is often caused by incorrect login details such as your username and password, but this error could also happen because of low internet speed. Thus, you can follow the directions to put an end to this error-


  • Change your login details if necessary, otherwise try to recover your account credentials. You can connect to roadrunner customer support to recover your account details.  
  • If your account login details are correct, you can try switching to another network connection, as this can also help. 
  • Also, don’t use the public Wifi connection to login into your account. Instead, switch to the private network to prevent your account from this error.

Server Not Found

If you encounter this error, you can reconfigure your account to deal with this. Probably your email account has been configured with incorrect server settings. You can set up your account with these given settings-

IMAP settings- 

  1. Incoming Server name ID: mail.twc.com
  2. Incoming mail server port number: 143
  3. Select the Security Type: SSL/TLS
  4. Outgoing Server: mail.twc.com
  5. Outgoing Mail Server Port number:587
  6. Security Type: None
  7. Insecure Port number: None

POP settings- 

  1. Incoming mail server ID: mail.twc.com
  2. Incoming server port type: POP3
  3. The incoming server port number is 995.
  4. Security type: None
  5. The outgoing mail server (SMTP) is mail.twc.com
  6. The outgoing server port is 587.

7 . Again, choose security Type: None.  

You can choose any between POP and IMAP server settings for your account.


Can’t access the Roadrunner account-


Login issues, network errors, incompatible devices can be the root cause of this problem with your mail account. But you can easily remove this issue by following these methods- 

  • Switch to an updated browser to access your account. 
  • Update the OS of your device.
  • Change your network connection for your device. Also, if you have connected your smartphone to a wifi connection, switch it to the cellular network. 
  • Use a new email client to access your account. For example, you can use Outlook to set up your mail account or any other valid mail app or software on your device.  
  • Also, ensure that you’re using the correct login details to access your account. 

Can’t send and receive the emails

You can face these sending and receiving issues because of the large size of the file attached to your mail, bad internet connectivity, and incorrect recipient address. So you can check these directions to fix the error- 

  • Make sure the recipient’s address is correct. You can also check the blocked email addresses in your mail account. If the recipient address is in the block list, delete it from the list. Then try to send the file again. 
  • Also, ensure that the attached file size doesn’t exceed the limit imposed by the mail service.
  • Check your internet connection speed. If it is low, try reconnecting your device. 
  • Go through the Spam folder of your account to check for the received mails. 

Unable to sync roadrunner accounts-

 To sync your account, you need to confirm the authentication of your mail accounts. Incorrect server settings, imputing incorrect account details, and lousy internet connection are reasons for this error.

These are the solutions to troubleshoot this error-

  • You can set up your primary mail account again.
  • Also, you can reconfigure the POP or IMAP settings of your account. 
  • You should use correct login details to pass the authentication process to sync your accounts and contacts. 
  • Refresh your network connection or try to reconnect to a new internet connection. 
  • If you’re using an email client to access your mail account, also make sure to use the updated version of the email client. 

Couldn’t recover deleted mails 


The incorrect account settings and low network downloading speed can be the leading cause of this problem.

You can quickly solve this issue by reconnecting your device to a new internet connection. 

  • Try to sign out from your account and then log in again. 
  • You can use a different device to log into your account and then recover the deleted files. 
  • Also, check whether the deleted files are in the Trash folder of your mail account. If the files also get deleted from the Trash folder, you’d not recover the files. 

We've provided solutions for some of the commonly occurring issues. But if you have tried all of the given solutions, and the problem with your roadrunner mail account continues to persist, please get in touch with the Roadrunner Email customer support to seek help.

Zupyak is the world’s largest content marketing community, with over 400 000 members and 3 million articles. Explore and get your content discovered.
Read more