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The Benefits of Setting Appointments

The Benefits of Setting Appointments

Many advanced call centers have employees who are specifically trained to be appointment setters. These employees are accustomed to handling various calls coming in from customers looking to schedule appointments with different types of businesses. This call center agent can take information from clients calling for real estate, dental offices, doctor offices, law firms, and several other types of service-orientated companies. When outsourcing to call centers, most larger organizations will have experience working with hundreds of the more popular online appointment setting software and the agents spend quite a bit of time in training learning the proper use of different programs affiliated with appointment setting. Let's look at a few case studies which highlight the benefit of having a service book appointments on your behalf.

Hypothetical 1: Nancy is a hairdresser who runs her business out of her home. She is quite busy every day and does not have time to answer her phone and schedule appointments for her customers. Nancy outsources her appointment scheduling responsibilities to an answering service. The service has Nancy's calendar available to her when she receives a call. When the forwarded telephone rings at the call center, the appointment setting authorized agent takes all the necessary information and schedules an appointment with the client. When Nancy has free time, she accesses her calendar to see what her schedule is like for the following day. Having this type of service has also increased the size of Nancy's client base, as new customers are pleased to make an appointment rather than leave a message. Nancy says this was one of her best and smartest business investments.

Scenario 2: Dr. Bight, a local dentist, couples his outsourced receptionist service with an online appointment setting feature. Dr. Bight's office is located in a highly competitive area where there are many other dentists. With the economy of the area, Dr. Bight has had to lay off his receptionist because he could not afford the 50k a year in salary and insurance. In turn, hiring the answering service has become the most economical solution for him. He no longer has a full-time receptionist working from nine to five. Now, he has a call center agent able to perform most receptionist duties twenty-four hours a day, seven days a week. Several of his patients are unable to contact him during the day, so having the live operator available in the evening has pleased his clients. Dr. Bight's patients enjoy the friendly and pleasant experience of scheduling an appointment any time of day.

Scenario 3: The admissions offices at the local community college find it very useful to use an answering service to schedule its appointments. The potential incoming freshmen often schedule an appointment to visit or meet for an interview. This is an ongoing process throughout the year because students in high school are constantly searching for their ideal college. The appointment setter helps alleviate the stress and hassle of scheduling these meetings from the secretaries and admissions personnel. Applying and visiting colleges is already enough of a hassle for students and their families, so it is a nice and welcoming experience to have a friendly operator help them schedule their visits. Admissions councilors are very busy during the application season, and they do not need to be bothered with simple scheduling problems and tasks.

Appointment setters available via telephone answering services have become very high in demand in recent times with today's economy. Businesses and companies are happy to have this option available to them as it helps reduce their own financial burdens.

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